Setting Up Exchange Mail for Outlook 2002

Before You Start

• You must have an RIT Exchange account before you can use Exchange. RIT is migrating departments to Exchange on a specific schedule, To find out more about the E-mail Replacement project go to http://www.rit.edu/its/services/email/project.html. Until you have been migrated, you should continue to use your current mail settings.
  
  
• You will need the Office XP CD
  
  
• MAPI connections are only available from off-campus when you are connected through VPN (link to VPN). You may also use Outlook Web Access (OWA) to access your e-mail from the internet or set up your client with an IMAP connection to access your email. If specific instructions for your client are not listed you may use the Quick Reference Guide for Exchange Mail:  http://www.rit.edu/its/services/email/setup/setup_exchange_quick_reference.html
  
  
• Although Outlook XP allows you to check multiple types of accounts, all in one client, it only allows delivery to one location per profile. If you configure an IMAP account along with an Exchange account in the same profile the e-mail for the IMAP account will be delivered to the Exchange Mailbox. You will have to setup a separate profile for your Exchange account if this is the case. Instructions on setting up profiles are provided later in this section.
  
  
• Please update your office product at http://www.officeupdate.com/ProductUpdates/

Setting up the Exchange Account Service

1. Go to the Control Panel and open the Mail icon
2. Click the ‘E-mail Accounts’ button
3. Select ‘Add a new e-mail account’ and click next
4. Select ‘Microsoft Exchange Server’ and click next
   • Server = mapi-server.rit.edu
   • User Name = Your RIT account
   • * If your computer is not joined to RIT's Active Directory environment please see the Additional Screen Shots below *
   • Click the ‘Check Name’ button, you will notice that the server name changes - this is normal
   • Click ‘Next’ after it verifies the name
5. Say ‘Yes’ to the pop-up message
6. Click ‘Finish’
7. Click on the ‘E-mail Accounts’ button again
8. Select ‘View or change existing e-mail accounts’ and click next
9. Click on the Microsoft Exchange Server account and click the ‘Set as Default’ button
10. Make sure ‘Deliver New E-mail to the Following Location’ is set to the Exchange Mailbox
11. Click ‘Finish’
12. Click ‘OK’ to the pop-up and close the window
13. Open Outlook and click ‘Yes’ to the warning message

Adding and Configuring the LDAP Service

1. Click ‘Tools’ and then ‘E-mail Accounts’
2. Select ‘View or change existing directories or address books’ and click Next
3. See if RIT LDAP server is listed, if it is do not continue with the following instructions
4. Click the ‘Add’ button
5. Select ‘Internet Directory Service’ and click Next
   • Server Name = ldap.rit.edu
   • Place a checkmark in the "My LDAP server requires me to log on" box
   • Type "uid=username,ou=people,dc=rit,dc=edu" in the "User Name" box, substituting the word "username" with your actual RIT account name
   • Type your RIT password in the "Password" box.
   • Click the ‘More Settings’ button then the ‘connection’ tab
   • Display Name = RIT LDAP
   • Port = 636
   • Click on the ‘Search’ tab
   • In the search base box, enter "ou=People,dc=rit,dc=edu" without the quotes
   • Extend the server timeout to 120 seconds
   • Click ‘OK’, then Next and then Finish

Setup the Address Book (if you have contacts on the Exchange server)

1. Click ‘Tools’ and then ‘E-mail Accounts’
2. Select ‘View or change existing directories or address books’ and click Next
3. See if ‘Outlook Address Book’ is listed; if it is, hit cancel and skip to #10
4. Click the ‘Add’ button
5. Select ‘Additional Address Books’ and click Next
6. Highlight ‘Outlook Address Book’ and click Next
7. Click ‘OK’ to the pop-up message
8. Click the ‘Finish’ button
9. Close Outlook and then reopen it
10. Right click on the Contacts under the Exchange account and choose properties
11. Click on the ‘Outlook Address Book’ tab
12. Make sure that the check mark IS in front of ‘show this folder as an e-mail address book’
13. Click ‘OK’
14. Right click on the Contacts under Personal Folders and choose properties
15. Click on the ‘Outlook Address Book’ tab
16. Make sure that the check mark is NOT in front of ‘show this folder as an e-mail address book’
17. Click ‘OK’
18. Open the Address Book
19. Click on Tools and then Options
20. Under ‘show this address list first’ choose the ‘Contacts’ under the ‘Outlook Address Book’ entry
21. Under ‘keep personal addresses in’ choose ‘Contacts’
22. Under ‘when sending mail, check names using these address lists in the following order’ move ‘Contacts’ up to the top of the list, followed by RIT LDAP and then the GAL.
    If RIT LDAP is not listed
    • Click ‘Add’ button
    • Highlight RIT LDAP and click ‘Add’
    • Click the ‘Close’ button
23. Click ‘OK’
24. Close and then reopen the ‘Address Book’ to verify that the contacts are showing

If you are accessing more than one Exchange Account

1. Go to the Control Panel
2. Double click the ‘Mail’ icon
3. Click ‘Show Profiles’ button
4. If you are going to access more than 1 Exchange e-mail account select "Prompt for profile to be used"
5. Click the ‘Add’ button and setup the second profile for the other account; name it appropriately
6. When you reopen Outlook you should be prompted for the account you would like to access

• This is the dialog box you will see if your computer is
  not joined to RIT's Active Directory environment
• Due to how Exchange performs authentication, if your
  computer is not joined to RIT's Active Directory environment
  you will be prompted for your credentials multiple times
  throughout a given session