Setting Up Exchange Mail for Outlook 2003

Before You Start

  • You will need the Office 2003 CD
     
  • MAPI connections are only available from off-campus when you are connected through VPN. You may also use Outlook Web Access (OWA) to access your e-mail from the internet or set up your client with an IMAP connection to access your email. If specific instructions for your client are not listed you may use the Quick Reference Guide for Exchange Mail.
     
  • Although Outlook 2003 allows you to check multiple types of accounts, all in one client, it only allows delivery to one location per profile. If you configure an IMAP account along with an Exchange account in the same profile the e-mail for the IMAP account will be delivered to the Exchange Mailbox. You will have to setup a separate profile for your Exchange account if this is the case. Instructions on setting up profiles are provided later in this section.
     
  • Please update your office product at http://www.officeupdate.com/ProductUpdates/

Setting up the Exchange Account Service

screenshot
  1. Go to the Control Panel and open the Mail icon
  2. Click the 'E-mail Accounts' button
  3. Select 'Add a new e-mail account' and click next
  4. Select 'Microsoft Exchange Server' and click next
    • Server = mapi-server.rit.edu
    • User Name = Your RIT account
    • * If your computer is not joined to RIT's Active Directory environment please see the Additional Screen Shots below *
    • Click the 'Check Name' button, you will notice that the server name changes - this is normal
    • Click 'Next' after it verifies the name
  5. Say 'Yes' to the pop-up message
  6. Click 'Finish'
  7. Click on the 'E-mail Accounts' button again
  8. Select 'View or change existing e-mail accounts' and click next
  9. Click on the Microsoft Exchange Server account and click the 'Set as Default' button
  10. Make sure 'Deliver New E-mail to the Following Location' is set to the Exchange Mailbox
  11. Click 'Finish'
  12. Click 'OK' to the pop-up and close the window
  13. Open Outlook and click 'Yes' to the warning message

Adding and Configuring the LDAP Service

  1. Click 'Tools' and then 'E-mail Accounts'
  2. Select 'View or change existing directories or address books' and click Next
  3. See if RIT LDAP server is listed, if it is skip to the next section
  4. Click the 'Add' button
  5. Select 'Internet Directory Service' and click Next
  6. screenshot
    • Server Name = ldap.rit.edu
    • Place a checkmark in the "My LDAP server requires me to log on" box
    • Type"uid=username,ou=People,dc=rit,dc=edu" in the "User Name" box, substituting the word "username" with your actual RIT account name
    • Type your RIT password in the "Password" box.
    • Click the 'More Settings' button then the 'connection' tab
    • Display Name = RIT LDAP
    • Port = 636
    • Use Secure Socket Layer is checked
    • Click on the 'Search' tab and in the search base box,enter "ou=People,dc=rit,dc=edu" without the quotes
    • Extend the server timeout to 120 seconds
    • Click 'OK', then Next and then Finish

Setup the Address Book (if you have contacts on the Exchange server)

  1. Click 'Tools' and then 'E-mail Accounts'
  2. Select 'View or change existing directories or address books' and click Next
  3. See if 'Outlook Address Book' is listed; if it is, hit cancel and skip to #10
  4. Click the 'Add' button
  5. Select 'Additional Address Books' and click Next
  6. Highlight 'Outlook Address Book' and click Next
  7. Click 'OK' to the pop-up message
  8. Click the 'Finish' button
  9. Close Outlook and then reopen it
  10. Right click on the Contacts under the Exchange account and choose properties
  11. Click on the 'Outlook Address Book' tab 
  12. screenshot
  13. Make sure that the check mark IS in front of 'show this folder as an e-mail address book'
  14. Click 'OK'
  15. Right click on the Contacts under Personal Folders and choose properties
  16. Click on the 'Outlook Address Book' tab
  17. Make sure that the check mark is NOT in front of 'show this folder as an e-mail address book'
  18. Click 'OK'
  19. Open the Address Book
  20. Click on Tools and then Options
  21. Under 'show this address list first' choose the 'Contacts' under the 'Outlook Address Book' entry
  22. Under 'keep personal addresses in' choose 'Contacts'
  23. Under 'when sending mail, check names using these address lists in the following order' move 'Contacts' up to the top of the list, followed by RIT LDAP and then the GAL.
    • If RIT LDAP is not listed
    • Click 'Add' button
    • Highlight RIT LDAP and click 'Add'
    • Click the 'Close' button
  24. Click 'OK'
  25. Close and then reopen the 'Address Book' to verify that the contacts are showing

If you are accessing more than one Exchange Account

screenshot
  1. Go to the Control Panel
  2. Double click the 'Mail' icon
  3. Click 'Show Profiles' button
  4. If you are going to access more than 1 Exchange e-mail account select "Prompt for profile to be used"
  5. Click the 'Add' button and setup the second profile for the other account; name it appropriately
  6. When you reopen Outlook you should be prompted for the account you would like to access

If you would like to change the look of Outlook 2003

The look of Outlook 2003 is quite different from previous versions. If you'd like to set it up to look similar to the older versions follow the instructions below.

To View Public Folders

  1. Select 'Go' from the toolbar
  2. Select 'Folder List' from the drop-down menu

Change the Preview Pane to a Horizonal Split Screen

  1. Select 'View' from the toolbar
  2. Select 'Reading Pane' from the drop-down menu
  3. Select 'Bottom' from the drop-down menu

Turn Off Grouping: You will have to do this for each folder individually

  1. Highlight the folder
  2. Select 'View' from the drop-down menu
  3. Select 'Arrange By' from the drop-down menu
  4. Select 'Show in Groups' from the drop-down menu

Additional Screen Shots

  • This is the dialog box you will see if your computer is not joined to RIT's Active Directory environment
  • Due to how Exchange performs authentication, if your computer is not joined to RIT's Active Directory environment you will be prompted for your credentials multiple times throughout a given session

    ** PLEASE DESCRIBE THIS IMAGE **