Spam Filtering

RIT is implementing a new process on December 11, 2005 to make inboxes virtually spam-free. Symantec's Brightmail appliance is the driving force behind the new mySpam service. mySpam is a service that will filter 99% of all spam messages attempting to enter RIT email inboxes from off campus. The following is a tutorial, which describes how to use the daily mySpam reports.

mySpam will filter messages it deems a risk of being spam, although the filters are very good and false positives are rare (1 in 1,000,000 messages are tagged as false positives) they are possible. Each day you will receive a report regarding the messages the filter wants you to review. You as the owner of the inbox may ignore these messages and allow for the filter to delete them on it's own after 14 days, or you may configure the filter to your liking. This document gives a general overview regarding the use of the configuration of your 'mySpam'. Most people will not need to make any changes, and can let mySpam work as configured.

mySpam Daily Report

Each day the mySpam service will send a mySpam report. In this report there will be a list of messages the system would like you to review. This means the service sees them as having the hallmarks of spam but they also have tendencies of legitimate mail. You have two choices in this case. You may ignore the message and do nothing, this will mark them as spam, or you may 'Release' them to your inbox making them as non-spam. You will find a link next to each message allowing for you to 'Release' the message directly from the report. Most people will find that these messages in the daily report are actually spam and no action will be required.

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Also in the daily report you will be provided a link that will take you to a more detailed report and allow you to manually configure your settings, but you must first log in using your RIT computer account credentials. In general most users will find that no additional configuration is needed to allow for mySpam to function properly. If you wish to configure any portion of your service you may do so by following the directions below. First log in after clicking on the embedded URL in your report, you will be prompted with this window:

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Quarantined List

Once logged in you will be brought to a 'Quarantine' list. This list contains all of the potential spam messages from your daily reports for the past 14 days. At anytime during the 14-day period you may go to this interface and 'Release' messages to your inbox.

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You also have the ability to delete messages or delete all. This is not necessary since they are deleted automatically once they are 14 days old.

Blocked Senders

In the same Mail Security pane you may also add email addresses to your blocked senders list. Click on the 'Blocked Senders' link in the left margin and a Blocked Senders window will open. Which looks like this:

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Type the email address of the email address you NEVER want to be allowed to send to your inbox, it will always be filtered by mySpam. This means no matter what is sent from this user it will ALWAYS be filtered into your mySpam daily report. This feature should be used with caution, understanding that messages originating from this address will ALWAYS be removed. You may enable or disable the entries on the list by checking the box to the right of the entry.

Allowed Senders

In the main Mail Security pane you may add email addresses to your Allowed Senders list. Click on the 'Allowed Senders' link in the left margin and the Allowed Senders window will open. Which looks like this:

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Type the email address of the email address you ALWAYS want to be allowed to send to your inbox, it will never be filtered by mySpam. This means no matter what is sent from this user it will ALWAYS be allowed to send directly to your inbox. This feature should be used with caution, understanding that this address will ALWAYS be allowed to send to your inbox. This is an issue since it is possible that a virus-laden message may originate from this address and STILL be allowed to your inbox. Use with caution. You may enable or disable the entries on the list by checking the box to the right of the entry.