Telephony Overview Content

Telephone Services

Overview

ITS provides telephone services including:

  • Rentals and maintenance of AVAYA single and multi-line telephones to departments on campus
  • Aoustic coupler adapters, long curly and mounting cords, t-adapters, and other specialty equipment free of charge
  • Managing the RIT owned switching system, related management of system adjuncts, wire cable infrastructure, trunking and networks
  • Traffic analysis
  • Repair services for faculty and staff telephones
  • Consulting with RIT departments and colleges about major changes to their telecommunications system due to remodeling or renovations when structural changes are made in a building

Equipment/Set Types

ITS has a selection of single line and multi-line telephones available. We also provide acoustic coupler adapters, long curly and mounting cords, and t-adapters free of charge. We can also provide other equipment such as volume control handsets, speakerphones, and headsets. Contact ITS to discuss equipment needs.

Single line sets, formerly called Analog sets, are a basic telephone and have only one incoming line. The 6220 and the 8110 are analog sets with built in speakerphones.

We offer 3 models of Multi-line sets, formerly Digital telephones.

  1. The 6408D is a digital multi-line set with a built in display and a 2-way speakerphone.
  2. The 6416D has multi-line capability, 16-feature buttons for hold, transfer and conference. It can be programmed by our staff to have busy or coverage buttons and other one touch feature buttons.
  3. The 6424D is a large 24-button multi-line set with a large display readout to identify incoming calls. This set is generally used in areas that receive a high volume of phone calls.

Each of the digital sets can be customized to meet your department's needs. Contact ITS to arrange a consultation or to review the current configuration of your phone.


Telephone Help & Support

For problems with telephone performance, connections, or other related issues/questions should be directed to the ITS Service Desk.

    Students

    As of Fall 2013, ITS will no longer provide local phone service to student housing. This change was made due to most students having a cellular phone. Service Lines are still installed in the RIT housing but the service is no longer active.

    Video Phones

    ITS Resnet will assist any student who needs their video phone setup on the RIT Wired/Wireless Networks . Students are responsible for any cost associated with the Video Phone Service. These devices need their MAC address of the Video Phone added to start.rit.edu.

     

    Examples of Dialing On-Campus and Off-Campus Calls

    To Dial From On-Campus From Off-Campus
    Faculty and Staff 5-5800 475-5800

     

    For local and long distance calls users dial "9" to place off campus calls.


     

       

      Classroom Telephones

      Classrooms that are available for scheduling through the Registrar have activated telephone lines that allow on campus calling only. You may place off campus calls with an authorization code. Also, classroom jacks in need of repair are serviced the same way as office telephones; users can contact the ITS Service Desk at 5-5800 to report damage or malfunctions.

       

      Authorization Codes

      Telephones on campus have varied service capabilities. Many in public areas such as classrooms, laboratories, and even some offices have restricted access. Staff and faculty members may place calls from an otherwise restricted telephone and\or have access to computer networks through the ITS modem pool through Authorization Codes.

      To obtain an authorization code please Contact ITS.

       

      RIT Messenger System

      RIT Messenger System, a voice messaging system, allows RIT users to electronically facilitate sending and receiving information beyond answering machines with applications that are accessible to the deaf. The RIT Messenger System feature package gives people the means to record, retrieve, save and exchange voice messages over the telephone when individuals are busy or unavailable.

      RIT Messenger is a secured system; users' retrieval of calls is password protected. Callers are able to leave detailed, confidential messages when support staff is unavailable. Campus users, or subscribers, can listen and act on multiple messages in the system, forwarding messages to appropriate parties within the system, or even sending messages to a distribution list.

      Regarding other benefits of RIT's Messenger System, subscribers can:

      • Listen to multiple messages during a single telephone call from anywhere and reply to these messages without making additional calls.
      • Transfer to other subscriber extensions while in the system, rather than disconnect from the original call and dial another extension.
      • Forward messages to other subscribers (within the system) for action without interrupting the subscriber.
      • Send to a distribution list similar to e-mail.
      • Schedule delivery of messages at later dates as necessary.

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      Contact ITS

      ITS is the first point of contact for all your technology questions or issues.
      In Person: Frank E. Gannett Hall, Room 1113
      Phone: (585) 475-HELP [4357]
      Break/Summer Hours:

      Monday - Friday: 7:30 A.M. - 5:00 P.M.

      Saturday & Sunday: Closed