Dialing Features

Combined Features for Single line and Multi-line Telephones

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Abbreviated Dialing Lists

You can program 10 abbreviated numbers on a personal list.

Single or Multi-Line

To activate

Press *0 or PROGRAM button.

On a separate sheet of paper, write down the outside numbers or extensions you want to program as items on your list.

To Program a list:

  1. Lift handset.
  2. Press program code *0 or use the PROGRAM button.
  3. Dial 2 (for personal list) .
  4. Dial list item number (0-9).
  5. Dial number to be stored. (Up to 24 digits).
  6. Press #.
  7. Repeat steps 4 through 6 to program additional numbers.
  8. Hang up.

To place a call using a personal list

  1. Dial *8
  2. Dial the desired list item (1, 2, 3.)

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Abbreviated Dialing (AD)

Programmable on a button (on a single line set).

The 10 programmable dialing buttons are provided for one-touch dialing of frequently dialed telephone numbers, extensions and feature codes.

MULTI-LINE Telephones Only

To Program any of the 10 programmable dialing buttons:

  1. While on hook, press the PROGRAM button.
  2. Press button where storing number, Dial up to 24 digits, including PAUSE. PAUSE will program a 1.5-second pause.
  3. (If storing a feature access code, press FLASH if required, then dial the feature access code.)
  4. Repeat steps 2 and 3 to program additional numbers.
  5. Press PROGRAM

MULTI-LINE Telephones Only

To Dial a number or feature with a programmable dialing button:

  1. Press PROGRAM or *0
  2. Press BUTTON where storing number
  3. Dial up to 24 digits
  4. Press # key
  5. Hang up

To Dial a number or feature with a programmable dialing button:

  1. Pick up handset.
  2. When you hear dial tone, press button where number is stored.

To erase a number stored on a programmable dialing button:

  1. Press the PROGRAM button.
  2. Press button to be cleared.
  3. Press the PROGRAM button.

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Automatic Callback

Use to avoid constant redialing when you wish to speak with someone who is in and out of the office or is frequently busy on the telephone.

TO ACTIVATE *5 TO CANCEL #5

Single Line

To Activate:

  1. Press the RECALL (R) Button or Switch hook or Flash button during the call attempt. (You will hear dial tone).
  2. Dial Auto Callback Code *5 and hang up. (Confirmation tone).
  3. You will get a 3-burst priority ring when both you and the called extension are idle; when you answer, regular ringing is sent to the called party.

To Cancel:

  1. Dial Cancel Code #5 and hang up. (Confirmation tone).
  2. Note: Automatic Callback is automatically canceled after 30 minutes. You can place only one automatic call back at a time.

Multi-Line

To Activate:

  1. Press (ACB) Automatic Call Back button. Your last call will be re-dialed.

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Call Forwarding

Temporarily forwards all your calls to another extension.

Single Line

TO ACTIVATE *2 TO CANCEL #2

To Activate:

  1. Pick up the handset. (Hear dial tone.)
  2. Dial Call Forwarding Code *2
  3. Dial number where calls are to be forwarded and hang up. (Confirmation tone).

To Cancel:

  1. Dial Call Forwarding Cancel Code #2 . (Confirmation tone).
  2. Hang up.

Multi-Line

Use SINGLE LINE Instructions OR

To Activate:

  1. Press CLFWD button.
  2. Dial the extension where the calls are to be forwarded. ( Confirmation Tone)
  3. Turn off speakerphone.

To Cancel:

  1. Press the CLFWD button.
  2. Light indicator will go off.

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Call Park

Holds a call in the system, for retrieval at any extension.

Single Line

TO PARK # 1 TO RETRIEVE a parked call from any ext. #9

To Park:

  1. Press the RECALL (R) Button or Switch hook during the call attempt Caller is temporarily put on hold. OR
  2. Press FLASH during the call attempt Caller is temporarily put on hold.
  3. Dial Call Park Code #1 . (Confirmation tone).
  4. Hang up.

To Retrieve:

  1. Go to any telephone on campus; pick up the handset.
  2. Dial #9 and the extension where the call is parked.

Multi-Line

Use SINGLE LINE instructions OR

To Park

  1. Press the button marked Cpark OR
  2. Press MENU until you reach the softkey for Cpark; depress this button.
  3. Then hang up.

To Retrieve:

Pick up the handset, dial the Call Park Answer Back Code #9.

OR

  1. Press MENU until you reach the softkey for Ret Park; depress this button.
  2. Dial the extension where call is parked. (Confirmation Tone.)

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Call Pickup

To answer a call to a member of your pickup group when your telephone is idle.

Single Line

To Activate: #4

  1. Dial Call Pickup code #4.
    You are connected to ringing call.

Multi-Line

Use SINGLE LINE instructions

OR

  1. Press Call Pickupbutton.
  2. You are connected to ringing call.

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Conference

Single Line

Allows you to conference up to THREE parties on a call (including yourself).

To add a third party to a call:

  1. Press the FLASH, RECALL (R) Button or Switch hook during the call attempt. Present call is put on hold. (You will hear dial tone).
  2. Dial party to be added (announce call).
  3. Press FLASH.
  4. If no answer/busy, press FLASH twice to return to party.

Multi-Line

Allows you to conference up to SIX parties on a call (including yourself).

  1. Press CONFERENCE.
  2. Present call is put on hold.
  3. You are given a new call appearance and dial tone.
  4. Dial party to be added.
  5. Announce the call.
  6. Press CONFERENCE again. (Repeat for a total of 6 parties).
  7. All parties are now connected.
  8. If party cannot join the call, press fluttering call appearance to return to the held call.

To add a call you have put on hold to another call to which you are connected:

  1. Press CONFERENCE to put the second call on hold.
  2. Press the line appearance of the first call.
  3. Press CONFERENCE again. All parties are now connected.

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Directed Call Pickup

To answer a call to any station on the system.

Single Line

TO ACTIVATE: *4

To Activate:

  1. Dial the Directed Call Pickup code *4. (Recall dial tone).
  2. Dial the ringing extension number.
  3. You are connected to ringing call.

Multi-Line

Use SINGLE LINE instructions OR

  1. Press MENU, press Next and the softkey below DirCPU.

OR

  1. Dial the Directed Call Pickup code *4. (Recall dial tone).
  2. Dial the ringing extension number, You are connected to ringing call.

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Directory

To search the directory for a name.

Multi-Line Telephones Only

To place a call to the name shown.

Press MENU, press Next until you reach the softkey for DIR. Press this button.

OR

  1. Press the Directory button
  2. Key in the selected name using the dial pad: last name, comma (use {*}), first name or initial.
  3. Press Next button for each successive directory name you wish to see.
  4. To exit the directory, press Exit.
  5. While the name is shown, press CALL DISP, while on hook or off-hook.

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Hold

Puts a call on hold until you can return to it.

Single Line: 6220 or 8110 telephone models

  1. Press HOLD. The red light next to HOLD goes on.
  2. To return to call, press HOLD, or if you have hung up the handset; pick up handset again from the cradle.The red light goes off.

Single Like

HOLD with Second Dial Tone. Allows you to place another call or activate another feature while you have a call on hold.

To put call 1 on hold and place call 2:

  1. Press FLASH. (recall dial tone)
  2. Call 1 is on hold.
  3. Note: Do not hang up or the call will be dropped.
  4. Dial *6 . (Dial Tone)
  5. Dial call 2.

To put 2nd call on hold and return to call 1:

  1. Press FLASH. (recall dial tone)
  2. Call 2 is on hold.
  3. Dial *6 .
  4. Call 1 is reconnected.

To complete call 2 and return to call 1:

  1. After party on call 2 hangs up, hang up.
  2. Call 1 is reconnected.

Multi-Line

  1. Press HOLD. Green light at held call appearance flutters
  2. To return to call, press fluttering call appearance.

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Mute

To speak to someone near you without being overheard by the caller.

Single and Multi-Line

  1. Press MUTE.
  2. The red light goes on next to MUTE; your voice is not transmitted.
  3. To reestablish 2-way transmission, press MUTE again.
  4. The red light next to MUTE goes off; caller can now hear you.

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Program Button Options

Directory: a list of RIT Staff and Faculty phone numbers, search by last name.

Call Display: works with the Directory button by calling the number dispayed.

Call Pickup Ext: used to pick up another employee's cals. Provided the phone extensions(s) to be picked up from your phone.

Single and Multi-Line

Busy Ext: a light indicator button used to indicate when another person is on or off their phone and can be used as a speed dial button when pressed.

Speed Dial

Send Calls: when activated, your calls will cover directly to the next point of coverages, such as your voice mail. It eliminates or shortens the rining for caller.

Call Forward: used to forward your calls ot another employee in case of emergency or out of office

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Redial

To automatically redial the last number you dialed (up to 24 digits)

Single and Multi-Line

TO ACTIVATE: #8

To Activate:

  1. Pick up handset.
  2. Press REDIAL or Dial #8.

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Send All Calls

Automatically directs calls to a pre-selected RIT telephone number(s). Send All Calls eliminates ringing at the number dialed and sends calls directly to the first point of coverage.

Single Line

TO ACTIVATE *3 TO CANCEL #3

To Activate:

  1. Dial Send Calls Code. *3 (Confirmation tone).
  2. Hang up.

To Cancel:

  1. Dial Send Calls Cancel Code #3 and hang up. (Confirmation tone).

Multi-Line

  1. Press SEND CALLS while on hook (lamp lights) and hang up.
  2. Press SEND CALLS while on hook. (lamp goes out)

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Select Ring

There are two possible ringing patterns you may select

Single Line (6220's only)

  1. At the top of the set, move the switch to either of the two settings, labeled with the bell symbols.

Multi-Line

To select a personalized ring.

  1. While on-hook, press and hold down CONF.
    You will hear a current ringing pattern.
  2. To cycle through all eight-ring patterns, continue to press and release CONF.
  3. When you hear the desired ring pattern, do not press CONF again.
  4. You will hear the selected ringing pattern two more times, and a Ring, Ping tone, and it will automatically be saved.

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Speaker Telephones

Use to place or answer a call without lifting the handset, or to use speakerphone with any feature.

Single and Multi-Line

Models 6220, 6408, 6416 and 6424

  1. Press SPEAKER.
  2. The red light next to SPEAKER goes on.
  3. Place or answer the call, or access the selected feature.
  4. To end a call, press SPEAKER again to hang up.
  5. The red light next to SPEAKER goes off.

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Transfer

Transfer a call from your voice terminal to another extension.

Single Line

To Activate:

  1. Press the RECALL (R) Button, Switch hook or press the FLASH button (You will hear dial tone and your call is put on hold.)
  2. Dial the number that the call is to be transferred to (remain on line and announce call, if desired). Hang up.
  3. If the number dialed is busy or not answered, press FLASH twice to return to held call.

Multi-Line

To Activate:

  1. Press TRANSFER.
  2. Present call is put on hold.
  3. You are given a new call appearance and hear dial tone.
  4. Green light at call appearance flutters.
  5. Dial the number where call will be transferred.
  6. Remain on line and announce call.
  7. Press TRANSFER again and hang up.
  8. If the call is not answered or if the line is busy, return to held call by pressing fluttering line appearance.

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Transfer Consult

Multi_line Telephones Only

Use this feature to talk privately with a coworker after answering a redirected coverage call.

  1. Press TRANSFER. (Call is put on hold.)
  2. Press CNSLT. Note: You can privately announce the call. If the coworker is not available, press the fluttering Call Appearance to reconnect to the call.
  3. Press TRANSFER again to send call to coworker.

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Feature Access Codes

Abbreviated Dialing: List 1 Group
*7
 
 
Abbreviated Dialing: List 2 Personal
*8
 
 
Abbreviated Dialing: List 3 System
*9
 
 
Abbreviated Dialing: Program
*0
 
 
Automatic Callback
*5
 
 
Automatic Callback: Cancel
#5
 
 
Call Forwarding
*2
 
 
Call Forwarding: Cancel
#2
 
 
Call Park
#1
 
 
Call Park: Answer Back
#9
 
 
Call Pick Up
#4
 
 
Directed Call Pick Up
*4
 
 
Hold (System Feature)
*6
 
 
Last Number Dialed
#8
 
 
Send All Calls
*3
 
 
Send All Calls: Cancel
#3