- Rates & Billing
- Lines and Equipment Rental Charges
- Long Distance Calls
- Chargeback Process and Rates for Moves and New Installations
- One Time Cost
- Warranty Information
Rates & Billing
|Consulting and costs estimates||Moving and adding phones and modifications to equipment|
|Account # updates||Installing new jacks|
|Names change||Local and Long distance calls|
|Repair services*||Telephone Lines and Dial tone|
|Voice mail setup or activation||ACD System design|
|Disconnects||Programming and redesign after initial telephone set-up|
|Activation of new telephone line or conversion from analog/single-line phone to digital/multi-line phone|
* excludes non-standard ware and tear to equipment or infrastructure
Lines and Feature Charges
Recurring charges for faculty and staff lines, features, and long distance usage are processed monthly. Management reports are available online and provide the details about the costs associated with each extension, account and department.
|Monthly Rental Rate Schedule|
|Voicemail Storage Sizes||5 min - $3.00 / 10 min - $5.00 / 15 min - $8.00|
|White pages Directory Listing||$1.00|
|Alarm System Bridge||$0.00|
|Volume Control Handset||$0.00|
|Speakerphone Rental||$15.00 for every 4 hours borrowed|
|Automated Call Distribution (ACD)||Varies by Design & Complexity|
|Agent Login ID||$3.25|
* Calls to a long distance number will incur applicable long distance call charges for each call redirected by the EC500 service. Be aware that cellular plan's minutes will be used (if applicable) for all calls redirected by EC500.
For questions regarding monthly rental or toll billing, call 5-5800.
Long Distance Calls
Long Distance calls are billed based on day of week, time of day, distance and duration.
Each department receives management reports to assist them in their planning. A monthly usage report provides details or each long distance call and gives a cumulative total for each extension.
Accompanying the usage report is the high usage report which highlights local and long distance calls which are over 15 minutes in length or are billed greater than $15.00
For questions concerning long distance calls, please call 5-5800.
Chargeback Process and Rates for Moves, Adds and Changes
ITS charges departments and colleges for telephone moves, adds and changes. You will receive a statement detailing the charges shortly after we have completed our work. This dollar amount will be reflected on your monthly general ledger statement that you receive each month from accounting.
One Time Cost
The following are the One Time Charges that will apply if you want to add or change current service:
|One Time Cost|
|Analog 6220/6221 Telephone Set||$85|
|Analog Basic 2554 Phone Set [BLACK Wall Phone]||$35|
|Analog Enhanced 8110 Phone Set||$35|
|Digital 6408D+, 6416D+, 6424D+ Telephone Set||$90|
|All refurbished sets (analog/digital)||$25|
|VoIP 4610 Phone Set New||$125|
|VoIP 4620 Phone Set New||$175|
|VoIP 4610/4620 Phone Set Refurbished||$100|
|VoIP 9620 Phone Set New||$200|
|VoIP 9630 Phone Set New||$275|
|Ramtel Emergency Phone||Available per request|
|Red Emergency Phone||$56|
|Analog Line Activation / Conversion||$75|
|Digital Line Activation / Conversion||$100|
|VoIP Activation / Conversion (available only in certain locations - contact 5-5800 for more information)||$100|
|New Jack Voice or Data wire install or move||Time and Materials|
|Move of existing Number||Time and Materials|
|Automated Call Distribution (ACD) set up||$45/hour (1/2 hour minimum)|
|Programming Charge (After initial setup)||$45/hour (1/2 hour minimum)|
|Data Jack Activation||$100|
|Data Jack Activation moves||no charge within the same network closet. Otherwise $100|
|Jack verification||$45/ hour|
NOTE:The technician will not move furniture; Customers must contact FMS.
|9600 series||1 year|
|4600 series||1 year|
|6400 series||1 year|
|6220 series||1 year|