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Financial Information

Rates & Billing

Non Chargeable Chargeable
Consulting and costs estimates Moving and adding phones and modifications to equipment
Account # updates Installing new jacks
Names change Local and Long distance calls
Repair services* Telephone Lines and Dial tone
Voice mail setup or activation ACD System design
Disconnects Programming and redesign after initial telephone set-up
Activation of new telephone line or conversion from analog/single-line phone to digital/multi-line phone
Special Circuits
Intercom Feature
Speakerphone Rental

* excludes non-standard ware and tear to equipment or infrastructure

Lines and Feature Charges

Recurring charges for faculty and staff lines, features, and long distance usage are processed monthly. Management reports are available online and provide the details about the costs associated with each extension, account and department.

Monthly Rental Rate Schedule
Telephone Line $19.00
Call Coverage $0.00
Intercom $3.00
Local $0.00
Voicemail Storage Sizes 5 min - $3.00 / 10 min - $5.00 / 15 min - $8.00
Meet-Me Conference $3.25
EC500 * $5.00
White pages Directory Listing $1.00
Alarm System Bridge $0.00
Volume Control Handset $0.00
Special Circuits $1.50/Connection
Speakerphone Rental $15.00 for every 4 hours borrowed
Automated Call Distribution (ACD) Varies by Design & Complexity
Agent Login ID $3.25

* Calls to a long distance number will incur applicable long distance call charges for each call redirected by the EC500 service. Be aware that cellular plan's minutes will be used (if applicable) for all calls redirected by EC500.

For questions regarding monthly rental or toll billing, call 5-5800.

Long Distance Calls

Long Distance calls are billed based on day of week, time of day, distance and duration.

Each department receives management reports to assist them in their planning. A monthly usage report provides details or each long distance call and gives a cumulative total for each extension.

Accompanying the usage report is the high usage report which highlights local and long distance calls which are over 15 minutes in length or are billed greater than $15.00

For questions concerning long distance calls, please call 5-5800.

Chargeback Process and Rates for Moves, Adds and Changes

ITS charges departments and colleges for telephone moves, adds and changes. You will receive a statement detailing the charges shortly after we have completed our work. This dollar amount will be reflected on your monthly general ledger statement that you receive each month from accounting.

One Time Cost

The following are the One Time Charges that will apply if you want to add or change current service:

One Time Cost
Analog 6220/6221 Telephone Set $85
Analog Basic 2554 Phone Set [BLACK Wall Phone] $35
Analog Enhanced 8110 Phone Set $35
Digital 6408D+, 6416D+, 6424D+ Telephone Set $90
All refurbished sets (analog/digital) $25
VoIP 4610 Phone Set New $125
VoIP 4620 Phone Set New $175
VoIP 4610/4620 Phone Set Refurbished $100
VoIP 9620 Phone Set New $200
VoIP 9630 Phone Set New $275
Refurbished 9620/9630 $150
Ramtel Emergency Phone Available per request
Red Emergency Phone $56
Analog Line Activation / Conversion $75
Digital Line Activation / Conversion $100
VoIP Activation / Conversion (available only in certain locations - contact 5-5800 for more information) $100
New Jack Voice or Data wire install or move Time and Materials
Move of existing Number Time and Materials
Automated Call Distribution (ACD) set up $45/hour (1/2 hour minimum)
Programming Charge (After initial setup) $45/hour (1/2 hour minimum)
Data Jack Activation $100
Data Jack Activation moves no charge within the same network closet. Otherwise $100
Jack verification $45/ hour

NOTE:The technician will not move furniture; Customers must contact FMS.


9600 series 1 year
4600 series 1 year
6400 series 1 year
6220 series 1 year