Financial Information
- Rates & Billing
- Lines and Equipment Rental Charges
- Long Distance Calls
- Chargeback Process and Rates for Moves and New Installations
- One Time Cost
- Sample Installation Charges
Rates & Billing
| Non Chargeable | Chargeable |
|---|---|
| Consulting and costs estimates | Moving and adding phones and modifications to equipment |
| System design | Installing new jacks |
| Account # updates | Local and Long distance calls |
| Names database changes | Telephone Lines and Dial tone |
| Repair services and disconnects | Calling card usage |
| Voicemail set-up or activation | Programming and redesign after initial telephone set-up |
| Activation of new telephone line or the conversion from an analog/single line phone to a digital/multi-line phone | |
| Special Circuits | |
| Voicemail | |
| Intercom Feature |
Lines and Equipment Rental Charges
Rental charges for faculty and staff lines, phones and equipment, plus long distance usage are processed monthly. Management reports are sent to departments and provide the details about the costs associated with each extension, account and department.
| Monthly Rental Rate Schedule for FY09 | ||
| Current FY08 Rates | FY09 Rates | |
| Telephone Line | $16.00 | $19.00 |
| Wired Outlet | ||
| Jack | $1.50 | $0.00 |
| Telephones | ||
| Analog Basic | $0.50 | $0.00 |
| Analog Enhanced 8110/6220/6221 | $3.50 | $0.00 |
| Digital 6408D | $15.00 | $0.00 |
| Digital 6416D | $20.00 | $0.00 |
| Digital 6424D | $25.00 | $0.00 |
| Features | ||
| Call Coverage | $0.00 | $0.00 |
| Intercom | $3.00 | $3.00 |
| Local | $1.00 | $0.00 |
| Voicemail | $3.00, $5.00, $8.00 | $3.00, $5.00, $8.00 |
| Headsets | ||
| Analog/Digital | $5.00 | $0.00 |
| Other | ||
| RTC Directory Listing | $1.00 | $1.00 |
| Alarm System Bridge | $1.50 | $0.00 |
| Volume Control Handset | $2.00 | $0.00 |
| Special Circuits | $1.50/Connection | $1.50/Connection |
| Automated Call Distribution (ACD) | Varies by Design & Complexity | Varies by Design & Complexity |
For questions regarding monthly rental or toll billing, call 5-5800.
Long Distance Calls
Long Distance calls are billed based on day of week, time of day, distance and duration.
Each department receives management reports to assist them in their planning. A monthly usage report provides details or each long distance call and gives a cumulative total for each extension.
Accompanying the usage report is the high usage report which highlights local and long distance calls which are over 15 minutes in length or are billed greater than $15.00
For questions concerning long distance calls on disputes, please call 5-5800.
Chargeback Process and Rates for Moves and New Installations
ITS Communications Services charges departments and colleges for telephone moves and new installations through an Institute charge back policy and procedure. You will receive a statement detailing the charges shortly after we have completed our work. This dollar amount will be reflected on your monthly general ledger statement that you receive each month from accounting.
One Time Cost
The following are the One Time Charges that will apply if you want to add or change current service for FY2009:
| One Time Cost | |
| Analog Basic Telephone Set | $25 - $45 (Used vs. New and based on current market prices) |
| Analog Enhanced 8110/6220/6221 Telephone Set | $90 - $125 (New and based on current market prices) |
| Digital 6408D+ Telephone Set | $125 - $200 (Used vs. New and based on current market prices) |
| Digital 6416D+ Telephone Set | $125 - $200 (Used vs. New and based on current market prices) |
| Digital 6424D+ Telephone Set | $150 - $225 (Used vs. New and based on current market prices) |
| Analog Line Activation | $75 |
| Digital Line Activation | $100 |
| Voice Over Internet Protocol (VOIP) Activation (available only in certain locations – contact 5-5800 for more information.) | $100 |
| New Jack and/or Wire Installation | Time and Materials |
| Move of Existing Number | Time and Materials |
| Programming Charge – for changes after initial set up. | $45/hour (½ hour minimum) |
| Automated Call Distribution (ACD) set up | $45/hour (½ hour minimum) |
Sample installation charges you may encounter if you change existing service:
| New Analog Telephone Line on New Jack with New Telephone | |
| Analog Line Activation | $75 |
| New Jack and/or Wire Installation | $150 Estimate for Time and Materials |
| Analog Enhanced 8110/6221 Telephone Set | $55 |
| Total | $280.00 |
| New Digital Telephone Line on New Jack with New Telephone | |
| Digital Line Activation | $100 |
| New Jack and/or Wire Installation | $150 Estimate for Time and Materials |
| Digital 6408D Telephone Set | $150 Estimate |
| Total | $400.00 |
| Move Existing Telephone Line to an Existing Jack Reusing Existing Telephone | |
| Line Activation | $0 |
| Move of existing number | $22.50 (1/2 hour estimate) |
| Total | $22.50 |
| Conversion of Existing Service from an Analog to a Digital Line & purchase of Digital Telephone | |
| Digital Line Activation | $100 |
| Move of existing number | $22.50 (1/2 hour estimate) |
| Digital 6408D Telephone Set | $150 Estimate |
| Total | $272.50 |
Additional Information
- Campus Directory
- Dialing Instructions
- Equipment
- Features
- Financial Information
- Managed Network Device Standard
- Moves, Adds & Changes
- Renovations & Projects
- RIT Messenger System
- Service Level Guidelines
- Telephone & Repair Services
- Telephone Coordinators
- Service Request Form
- Student Services
- Connecting Using DialIP
- Network Support Glossary
- Network Infrastructure Links Page
- Wireless Computing
Getting Assistance
For problems with telecommunications or network performance, connections or other related issues/questions should be directed to the ITS HelpDesk 5-5800 and 5-2810 (TTY)