Financial Information

Rates & Billing

Non Chargeable Chargeable
Consulting and costs estimates Moving and adding phones and modifications to equipment
System design Installing new jacks
Account # updates Local and Long distance calls
Names database changes Telephone Lines and Dial tone
Repair services and disconnects Calling card usage
Voicemail set-up or activation Programming and redesign after initial telephone set-up
  Activation of new telephone line or the conversion from an analog/single line phone to a digital/multi-line phone
  Special Circuits
  Voicemail
  Intercom Feature
  Speakerphone Rental

Lines and Equipment Rental Charges

Rental charges for faculty and staff lines, phones and equipment, plus long distance usage are processed monthly. Management reports are sent to departments and provide the details about the costs associated with each extension, account and department.

Monthly Rental Rate Schedule
Telephone Line $19.00
Wired Outlet
Jack $0.00
Telephones
Analog 6220/6221 $0.00
Digital 6408D, 6416D, 6424D $0.00
Features
Call Coverage $0.00
Intercom $3.00
Local $0.00
Voicemail Storage Sizes 5 min - $3.00 / 10 min - $5.00 / 15 min - $8.00
Meet-Me Conference $3.25
EC500 * $5.00
* Calls requested to be directed to a long distance number will incure applicable long distance call charges for each call redirected by the EC500 service. Be aware that cellular plan's minutes will be used (if applicable) for all calls redirected by EC500.
Headsets
Analog/Digital $0.00
Other
RTC Directory Listing $1.00
Alarm System Bridge $0.00
Volume Control Handset $0.00
Special Circuits $1.50/Connection
Speakerphone Rental $15.00 for every 4 hours borrowed
Automated Call Distribution (ACD) Varies by Design & Complexity

For questions regarding monthly rental or toll billing, call 5-5800.

Long Distance Calls

Long Distance calls are billed based on day of week, time of day, distance and duration.

Each department receives management reports to assist them in their planning. A monthly usage report provides details or each long distance call and gives a cumulative total for each extension.

Accompanying the usage report is the high usage report which highlights local and long distance calls which are over 15 minutes in length or are billed greater than $15.00

For questions concerning long distance calls on disputes, please call 5-5800.

Chargeback Process and Rates for Moves and New Installations

ITS Communications Services charges departments and colleges for telephone moves and new installations through an Institute charge back policy and procedure. You will receive a statement detailing the charges shortly after we have completed our work. This dollar amount will be reflected on your monthly general ledger statement that you receive each month from accounting.

One Time Cost

The following are the One Time Charges that will apply if you want to add or change current service:

One Time Cost
Analog 6220/6221 Telephone Set $85
Digital 6408D+, 6416D+, 6424D+ Telephone Set $90
Analog Line Activation $75
Digital Line Activation $100
Voice Over Internet Protocol (VOIP) Activation (available only in certain locations - contact 5-5800 for more information.) $100
New Jack and/or Wire Installation Time and Materials
Move of Existing Number Time and Materials
Programming Charge - for changes after initial set up. starting at $22.50 (per 1/2 hour minimum)
Automated Call Distribution (ACD) set up starting at $22.50 (per 1/2 hour minimum)

Sample installation charges you may encounter if you change existing service:

New Analog Telephone Line on New Jack with New Telephone
Analog Line Activation $75
New Jack and/or Wire Installation $150 Estimate for Time and Materials
Analog 6220/6221 Telephone Set $85
Total $310.00
New Digital Telephone Line on New Jack with New Telephone
Digital Line Activation $100
New Jack and/or Wire Installation $150 Estimate for Time and Materials
Digital 6408D Telephone Set $90
Total $340.00
Move Existing Telephone Line to an Existing Jack Reusing Existing Telephone
Line Activation $0
Move of existing number $22.50 (1/2 hour estimate)
Total $22.50
Conversion of Existing Service from an Analog to a Digital Line & purchase of Digital Telephone
Digital Line Activation $100
Move of existing number $22.50 (1/2 hour estimate)
Total $22.50
Conversion of Existing Service from an Analog to a Digital Line & purchase of Digital Telephone
Digital Line Activation $100
Digital 6408D Telephone Set $90
Total $190.00