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Application Support

Application Shutdown Utility FAQ

Summary

The Application Shutdown Utility may appear from time to time on Managed Computers. Certain application installers require that specific applications (such as web browsers) are closed to ensure successful installation. The Application Shutdown Utility will prompt to users to “shutdown” any open applications that may cause conflicts, allowing the application being deployed to install properly. The Application Shutdown Utility can deferred for a certain number of times, before installation becomes mandatory.

 

What does this utility look like?

The utility will look similar to the below image. Certain elements, such as the application list and the title, may vary slightly depending on the situation, or scenario.

Utility prompt

 

 

What does this utility do?

The Application Shutdown Utility will close the programs listed when the "Close programs" button is clicked. Depending on the program being installed, this list will vary. The buttons perform the following actions:

  • Close Programs: Closes the listed programs automatically and installs the software
  • Defer: Cancels the installation for now, and retry in 24 hours. After 3 deferalls, the installation becomes required.
  • Continue: Continues the installation after you have closed the listed programs.

If you attempt to run one of the programs listed after starting the installation, you will see this message:

Temporarily Blocked message 

 

Once the installation is in progress, you will see this window:
Installation in progress
 
When the installation is complete, you will see this balloon notification in the system tray:
Oracle Java popup
 

 

What if I'm currently doing something?

If you click "Defer," the installation will be canceled and you may recieve a message stating that the installation failed.  This will automatically be retried in 24 hours, where you will recieve the prompt again if applications required to be closed are running.  ITS always recommends saving your work as often as possible, particularly whenever you plan to leave your computer idle, or unattended.

 

This popup is in the way of what I'm doing.

Until you interact with the prompt, the message will not disappear.  Either close programs to install the software now, or defer it until the next day.

 

Which program is being installed?

To see what program is being installed, please check within "Software Center" on your machine.  The name of the program is also in the title of the popup.

 

Who can I contact if I need more information?

If you need more information, you can contact the ITS Service Desk

Application Catalog

The "Application Catalog" is a self-service portal for installing ITS approved software applications for Windows computers here at RIT. This web portal will allow you to select and install, at your discretion, various software applications approved for use on ITS managed computer systems.

To access the "Application Catalog", please follow the steps below:

  1. In the Windows Start Menu, look for a folder named either "Microsoft System Center 2012" or "Microsoft System Center 2012 R2."
  2. Within that folder, there are two shortcuts labeled "Application Catalog" and "Software Center". 
    Shortcuts
  3. Opening "Application Catalog" will give you the ability to easily install any ITS approved software applications at your convenience.

 Over time, we hope users will utilize the "Application Catalog" to provide themselves with the software applications they need to maximize their productivity here at RIT.

The "Application Catalog" itself looks similar to the image below. Not all colleges, divisions, and departments have access to the same software applications, due to licensing, and other restrictions. The "Application Catalog" will only display applications that are available for that user to install.

Application Catalog window

 

The "Search" and "Browse by Category" sections will allow you to quickly find the software applications you are looking for. For example, to install the products included in the new site license of Adobe "Creative Cloud" select the "Creative Cloud" category, or search for "Creative Cloud".

Depending on the application installed, you may be presented with the Application Shutdown Utility.

 

Issues or Errors

If you encounter problems installing software through the "Application Catalog," or would like to request new software applications to be added, please contact the ITS Service Desk or your local support group.

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