CQAS Seminars

 

ISO 9001:2008 Documentation

 

ISO 9001:2008 requires a process approach as the basis for the quality management system and uses measurable objectives to drive continual improvement and customer satisfaction. While it places less emphasis on documented procedures, it still requires a minimum of six documented procedures and a description of process interactions. This workshop takes a look at the intent of the ISO 9001: 2008 requirements and offers approaches to implementing and maintaining an effective quality management system.

 

You will be introduced to alternative approaches to meeting the requirements of ISO 9001:2008 including the tools to: document processes and their interactions, develop measurable objectives and establish the controls needed to maintain a formal quality management system focused on continual improvement and customer satisfaction. Exercises on evaluating and writing documentation are held throughout the workshop.

 

Topics include:

• Understanding the documentation requirements of the standard
• Determining how much documentation is required establishing a quality manual
• Flow charting
• Establishing a quality manual that efficiently represents the system
• Creating "measurable" objectives
• Developing effective procedures
• Developing an effective document control procedure

 

Who should attend

 

Individuals responsible for establishing, maintaining and/or improving an ISO 9000-based quality management system.

 

Cost

 

$345. This cost includes a continental breakfast and lunch.

 

Meet your instructors

 

John T. Burr is an adjunct member of the CQAS faculty. He spent 24 years as an analytical chemist, quality consultant and Director of Quality Audits for Eastman Kodak Company. John is an ASQ fellow, Certified Quality Engineer, Certified Quality Auditor, and member of ANSI/ASQ Z1 Standards Committee.

 

Robert Berg worked as a chemist at Eastman Kodak Company for 30 years. During that time he provided chemical testing and technical support for toner, synthetic chemical and polymer manufacturing operations. He supervised several laboratories, in which he implemented and maintained ISO Guide 25 compliant quality systems. He has been involved in ISO/QS 9000 quality documentation and auditor training since 1998. He is currently a certified RABQSA Lead Auditor specializing in chemical manufacturing and engineering service companies.