CQAS Seminars

 

Process Mapping

 

Process mapping is a powerful tool for business improvement. It allows businesses to understand, manage and improve the effectiveness and efficiency of their operations. Process mapping plays an important role in Six Sigma and Lean approaches to process improvement, as well as in the Baldrige criteria and ISO 9000 standards. No matter which quality initiatives are implemented in your company, process mapping should become part of your quality management system.

In this hands-on seminar, you will learn specific tools for process mapping, such as flow-charting, process performance metrics, structural analysis, and value-stream maps. 1.4 CEUs.

You will benefit by:

• Identifying and understanding your organization's core processes
• Evaluating which activities add value for your customers
• Improving your efficiency and customer satisfaction
• Eliminating system flaws that result in poor quality

 

Topics include:

• Systems thinking
• Process flowcharts
• Process performance metrics
• Structural analysis
• Process mapping in Six Sigma
• Value-stream maps in Lean
• Process approach in ISO 9000

 

Who should attend

 

Individuals involved in process or quality improvement efforts; process owners, managers or analysts; coordinators of ISO, TQM, CQI, Lean or Six Sigma.

 

Cost

 

$345. This cost includes continental breakfast and lunch.

 

Meet your instructor

 

Peter Bajorski, Ph.D., is a CQAS faculty member. Prior to joining RIT, he was performing statistical consulting for a wide range of clients in engineering, finance, and management at the New York State Department of Transportation. He also served as a principal investigator of several applied-research projects. He taught and conducted research at Cornell University, the University of British Columbia, and the Technical University of Wroclaw (Poland).