I took the course because I wanted to understand what Lean Six Sigma was all about. I thought it only applied to manufacturing companies but heard someone say that they utilized it in a service organization and saved that company hundreds of thousands of dollars. As a financial advisor to my clients I found that intriguing and wanted to learn more about how I might add value to my client’s businesses by applying the concepts of Lean Six Sigma. I’ve already implemented some basic flow charts and even a fish-bone exercise in one of my service
During the course I was amazed at how well structured the Lean Six Sigma process is, yet the various tools that are available to help you identify and dissect a process can be used either in whole or part to fit the particular process being evaluated. By following this process it became quite evident what steps existed that didn’t add value to the customer. When I signed up for the course I had no idea what to expect. I was nervous that having no experience in Lean Six Sigma terminology or application would put me at a disadvantage. How wrong I was. The course not only taught me the terminology and various tools that are available and utilized in the process, but allowed me to apply what I learned each day in evaluating an existing process in my organization. Taking the Yellow-Belt course in Lean Six Sigma was amazing. Having no background whatsoever in Lean Six Sigma I learned very quickly that the concepts of Lean Six Sigma may be applied to any process in an organization, large or small; local or international.
Philip Gelsomino II
RIT Saunders School of Business