Melanie and Jason Smith

Walt Disney World Resort

Melanie and Jason Smith are graduates of the ISE Class of 2000 and both work at one of the happiest places on earth - the Walt Disney World Resort in Orlando, Florida. Melanie is a Senior Labor Manager responsible for applying analytical tools and methods to ensure that staffing is planned to efficiently maintain guest service standards. She has provided labor-planning support to the Magic Kingdom, Disney's Animal Kingdom, and the Entertainment line of business. Jason started with Walt Disney World Resort as a co-op in the Industrial Engineering department, and is currently a Project Manager on that team. Jason has provided industrial engineering support to Disney Cruise Line, Disney's Animal Kingdom, and global Park Operations. He is currently responsible for attraction capacity planning and new attraction development.

In the summer of 2005, Melanie and Jason had the opportunity to work in Hong Kong, supporting the opening of Hong Kong Disneyland. They participated as members of the Grand Opening Task Force that was responsible for training the new Hong Kong Cast Members and preparing the resort for a successful opening. Melanie and Jason currently reside in Tokyo, Japan where Jason is completing a one-year assignment to share industrial engineering methodologies with the Tokyo Disney Resort team. They both credit the ISE department not only for their relationship but also for preparing them to succeed in their "roles in the show" at the Walt Disney World Resort!

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