Paul Maglio, senior manager of Service Systems Research at the IBM Almaden Research Center in San Jose, Calif., will be the featured guest in the next installment of the Deanís Lecture Series, sponsored by Rochester Institute of Technologyís B. Thomas Golisano College of Computing and Information Sciences.
Maglio will present Steps Toward Service Science at 1 p.m. on Friday, Feb. 23, in the Golisano College auditorium on the RIT campus. The free, public event will be followed by a reception.
The service sector, which includes education, healthcare, banking and transportation, accounts for most economic activity, but Maglio believes innovation in service is not approached as systematically as innovation in agriculture and manufacturing. In his talk, Maglio will discuss how IBM and others have proposed developing a science of service, which aims to provide theory and practice around service innovation.
Maglio holds thirteen patents and has published more than 70 scientific papers in various areas of computer science and cognitive science. Maglio earned a Ph.D. in cognitive science from the Univ. of California at San Diego and a bachelorís degree in computer science and engineering from MIT.