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Service Systems (formerly Service Leadership and Innovation) Adv. Cert.

Semester Requirements

Program overview

The advanced certificate in service systems offers service professionals cutting-edge skills, abilities, and applied service knowledge. The certificate will heighten the student’s capacity to function in today’s highly competitive and quickly evolving service environment.

Curriculum

The advanced certificate is made up of five courses that help students master the following concepts:

  • understand service performance system design and implementation parameters,
  • understand and use service value delivery system structures and processes,
  • comprehend the evolving strategic environment of service-sector businesses,
  • establish and use service-system elements/dimensions,
  • build service metrics from feedback processes,
  • understand and implement customer relationship management, and
  • construct innovative approaches to service and managing those changes.

Service systems, advanced certificate, typical course sequence (semesters), effective fall 2013

Course Sem. Cr. Hrs.
First Year
SERQ-710 Evolving Contexts in Service 3
SERQ-720 Service Scenarios and Strategy Development 3
SERQ-730 Managing Not-for-Profit, Public Sector Projects 3
SERQ-732 Service Quality Process in the Not-for-Profit, Public Sector 3
SERQ-735 Data Mining in the Not-for-Profit, Public Sector 3
Total Semester Credit Hours 15

The certificate may be completed as a stand-alone credential or serve as an entry point for the MS program.

Admission requirements

The advanced certificate is open to qualified students who meet the requirements for graduate study. Certificate courses are introductory to graduate courses in each area and thus require no prerequisite course work. Qualified students may use individual courses or the certificate in other RIT graduate programs with the appropriate approvals.

Gainful employment

Information regarding costs and the U.S. Department of Labor’s Standard Occupational Classification (SOC) code and occupational profiles for this program can be viewed on the ED Gainful Employment Disclosure Template.

[arrow] Click to view program requirements in the Quarter Calendar

Quarter Curriculum - For Reference Only

Effective fall 2013, RIT will convert its academic calendar from quarters to semesters. The following content has been made available as reference only. Currently matriculated students who began their academic programs in quarters should consult their academic adviser for guidance and course selection.

Program overview

The advanced certificate in service leadership and innovation offers service professionals cutting-edge skills, abilities, and applied service knowledge. The certificate will heighten the student’s capacity to function in today’s highly competitive and quickly evolving service environment.

Curriculum

The advanced certificate is made up of five courses that help students master the following concepts:

  • understand service performance system design and implementation parameters,
  • understand and use service value delivery system structures and processes,
  • comprehend the evolving strategic environment of service-sector businesses,
  • establish and use service-system elements/dimensions,
  • build service metrics from feedback processes,
  • understand and implement customer relationship management, and
  • construct innovative approaches to service and managing those changes.

Service leadership and innovation, advanced certificate, typical course sequence (quarters)

CourseQtr. Cr. Hrs.
First Year
0625-750 Elements of Service Management: A Systems Approach 4
0624-825 Strategic Process of Service Firms 4
0625-842 Customer Relationship Management 4
0625-844 Breakthrough Thinking 4
0625-849 Service Performance Metrics 4
Total Quarter Credit Hours 20

The certificate may be completed as a stand-alone credential, serve as an entry point for the MS program, or be used to fulfill the requirements for a professional concentration in RIT’s MS program in professional studies.

Admission requirements

The advanced certificate is open to qualified students who meet the requirements for graduate study. Certificate courses are introductory to graduate courses in each area and thus require no prerequisite course work. Qualified students may use individual courses or the certificate in other RIT graduate programs with the appropriate approvals.