The service leadership and innovation program provides students with the capability to transform their service organizations. Service is no longer a subset of manufacturing era thinking. The program includes core courses, concentration courses, and a comprehensive exam. Students, with permission, may complete a capstone project or thesis in place of the exam. These options require faculty and department chair approval.
$1,035 per credit hour (2017-18 AY)
33 credit hours required
A full-time student could finish the program in 2 year, and a part-time student could complete the program in 4 years.
- Research Methods (3 credits)
- Evolving Contexts In Service (3 credits)
- Breakthrough Thinking, Creativity, and Innovation (3 credits)
- Service Scenario and Strategy Development (3 credits)
- Service Performance Metrics/Service Analytics (3 credits)
- Leadership Tools & Techniques (3 credits)
- Concentration or Elective Courses (9 credits)
- Comprehensive Exam, Thesis or Capstone (6 credits)
Choose Concentration OR 9 credit hours of Electives:
Electives (9 credits)
Completion strategies (6 credits):
- All students must complete a thesis, capstone project, or comprehensive exam as a culminating experience, which allows for the demonstration of competencies for theory and application material for the discipline. Students will be informed by the program adviser and/or program faculty as to which option is most appropriate based on career goals and objectives. In the program the default is to complete the comprehensive examination upon completion of required and elective course work. If a student seeks to complete a thesis or capstone project, this alternative option is possible if the faculty adviser and department chair agrees with the student in their ability to complete this strategy.
- Vice President Customer Experiences
- Chief Executive Officer
- Vice President of Operations
- Senior Strategist
- Vice President of Community Affairs
- Partners + Napier
- Cummins-Wagner Co.
- American Flatbread Franchise Company
- 95% of RIT graduates enter the workforce or continue to go on for further education
- RIT alums hail from more than 147 countries and work for more than 3,723 employers
- Upon graduation, you’ll become a member of the 121,000-strong RIT alumni community
- We build programs based on real-time employer demand
- The same faculty that teach on-campus, teach online
- RIT faculty have extensive experience in the classroom, in research, and in their professional fields
- We provide the same library services and resources, including a dedicated librarian, for online students
- Our career specialists provide advisement to help you plan, prepare for, and meet your career goals
- We provide enriched personalized academic advising
- You receive the same RIT credential as traditional on-campus graduates
Applications may be submitted any time during the year. For priority consideration, please submit all application materials a minimum of 6 weeks prior to your intended start date.
To be considered for admission to the master of science in service leadership and innovation program, candidates must complete the online application form and fulfill the following requirements:
- Hold a baccalaureate degree from an accredited institution
- Have a minimum undergraduate GPA of 3.0 or higher preferred
- Submit official transcripts (in English) of all previously completed undergraduate and graduate course work
- Submit a current resume, personal statement, and two letters of recommendation
- A test of English Language aptitude is required of all applicants and course registrants whose native language is not English. RIT accepts TOEFL, IELTS, and PTE exams. Students must achieve the following minimum scores prior to consideration for admission: 550 paper-based or 79 internet-based on the Test of English as a Foreign Language (TOEFL), or 6.5 on the International English Language Testing System (IELTS) or 58 on the Pearson Test of English-Academic (PTE). Applicants are exempt from submitting the TOEFL, PTE-Academic, or IELTS exams if they have worked or studied in the U.S. for the last two years or they are from countries and attended universities whose native language is English. These countries include: American Samoa, Australia, Bahamas, Barbados, Belize, Bermuda, British West Indies, Canada, England, Guam, Ireland, Mauritius, New Zealand, Scotland, South Africa, Virgin Islands and Wales
All required admission materials must be submitted and reviewed by faculty prior to the completion of 9 semester credit hours of graduate course work in the program.
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