INFORMATION AND TECHNOLOGY SERVICES(Computer Network, Telecommunications and Information Technology Support)
Information & Technology Services (ITS) provides central support for academic, administrative, business information services, client support and core technology infrastructure. Detailed information about computer and telecommunications services as well as network capabilities managed by ITS can be obtained from the ITS Service Desk or on the ITS web site at http://www.rit.edu/its.
Access to RIT computing and network resources is through an RIT computer account. Often departments and colleges request accounts for new faculty and staff, providing appropriate account number and usage information. If this has not been done prior to a faculty member’s arrival, it can be done by the individual using a request form for faculty and staff accounts available at: http://www.rit.edu/its/help/forms.
ITS manages numerous computer labs within the colleges. These labs contain both Macintosh and Windows computer systems. Most of the lab facilities are open to students for general computing use and to faculty for reserved class work. Lab assistants provide first level support to use the hardware and software available in the labs. More information about the labs and reserving facilities can be found on the ITS web pages at http://www.rit.edu/its/services/computer_labs/.
ITS provides general information and support to users of servers, desktop systems and applications. Several ITS staff are based within colleges providing direct customer support. For network, desktop or telecommunications troubleshooting, contact the ITS Service Desk as the first point of coverage. The Service Desk can be reached via phone, TTY, walk-in visits or online.
ITS Service Desk (Contacting ITS)
|Telephone:||(585) 475-HELP (4357) voice; (585) 475-2810|
|Location:||Gannett Hall (7B) Room 1113Campus Map|
|Monday to Thursday||7:30 am – 9:00 pm|
|Friday||7:30 am – 5:00 pm|
|Saturday & Sunday||Noon – 5:00 pm|
|Hours for Summer Quarter, Holidays and Breaks:|
|Monday to Friday||7:30 am – 5:00 pm|
Wireless Computing at RIT
RIT's wireless implementation includes more than 3400 wireless access points in all academic and residential buildings. The network supports wireless protocols up to and including 802.11N. For more information, please check the ITS website at http://www.rit.edu/go/wireless.
The RIT Code of Conduct for Computer and Network Use guides the use of RIT computing and networking resources. The computing, network and information resources available to all students, faculty and staff support the mission of teaching, scholarly activity and service for the Institute’s students, faculty and staff. The full document can be found at: http://www.rit.edu/computerconduct/.