Karthikeyan (Karthik) Namasivayam

Karthikeyan (Karthik) Namasivayam

Saunders College of Business
Department of International Hospitality and Service Innovation

2020 Submissions

Journal Paper

Zhao, X., Namasivayam, K., Beutell, N., Liu, J., & Wang, F. (2020). Chronic regulatory focus and work-family conflict among Chinese workers. International Journal of Environmental Research and Public Health. . .

Invited Article/Publication

Zhao, X., Namasivayam, K., Beutell, N., Liu, J., & Wang, F. (2020). Chronic regulatory focus and work-family conflict among Chinese workers. International Journal of Environmental Research and Public Health. . .

2014 Submissions

Journal Paper

Namasivayam, K., Guchait, P., & Lei, P. (2014). The influence of leader empowering behavior and employee psychological empowerment on customer satisfaction.. International Journal of Contemporary Hospitality Management. 26. .

Invited Article/Publication

Namasivayam, K., Guchait, P., & Lei, P. (2014). The influence of leader empowering behavior and employee psychological empowerment on customer satisfaction.. International Journal of Contemporary Hospitality Management. 26. .

2013 Submissions

Journal Paper

Namasivayam, K., & Guchait, P. (2013). The role of contingent self-esteem and trust in consumer satisfaction: Examoning Perceived control and fairness as predictors.. International Journal of Hospitality Management,. 33. 184-195.

Invited Article/Publication

Namasivayam, K., & Guchait, P. (2013). The role of contingent self-esteem and trust in consumer satisfaction: Examoning Perceived control and fairness as predictors.. International Journal of Hospitality Management,. 33. 184-195.

2012 Submissions

Journal Paper

Zhao, X., & Namasivayam, K. (2012). The relationship of chronic regulatory focus to work-family conflict and job satisfaction.. International Journal of Hospitality Management,. 31. 458-467..

Guchait, P., & Namasivayam, K. (2012). Customer creation of service products: The role of frustration in customer evaluations.. Journal of Services Marketing. 26. 216-224..

Invited Article/Publication

Zhao, X., & Namasivayam, K. (2012). The relationship of chronic regulatory focus to work-family conflict and job satisfaction.. International Journal of Hospitality Management,. 31. 458-467..

Guchait, P., & Namasivayam, K. (2012). Customer creation of service products: The role of frustration in customer evaluations.. Journal of Services Marketing. 26. 216-224..

2011 Submissions

Journal Paper

Guchait, P., Namasivayam, K., & Pui-Wa, L. (2011). Knowledge management in service encounters: impact on customers' satisfaction evaluations.. Journal of Knowledge Management. 15. 513-527..

Guchait, P., Kim, M., & Namasivayam, K. (2011). Error management at different organizational levels - frontline, manager and company.. International Journal of Hospitality Management,. 31. .

Lin, I., & Namasivayam, K. (2011). Understatning restaurant tipping systems: A human resources perspective.. International Journal of Contemporary Hospitality Management. . .

Invited Article/Publication

Guchait, P., Namasivayam, K., & Pui-Wa, L. (2011). Knowledge management in service encounters: impact on customers' satisfaction evaluations.. Journal of Knowledge Management. 15. 513-527..

Guchait, P., Kim, M., & Namasivayam, K. (2011). Error management at different organizational levels - frontline, manager and company.. International Journal of Hospitality Management,. 31. .

Lin, I., & Namasivayam, K. (2011). Understatning restaurant tipping systems: A human resources perspective.. International Journal of Contemporary Hospitality Management. . .

2010 Submissions

Journal Paper

Namasivayam, K., Noone, B., & Tomlinson, H. (2010). Examining the application of six-sigma in the service exchange.. Managing Service Quality. 20. 273-293..

Invited Article/Publication

Namasivayam, K., Noone, B., & Tomlinson, H. (2010). Examining the application of six-sigma in the service exchange.. Managing Service Quality. 20. 273-293..

2009 Submissions

Journal Paper

Zhao, X., & Namasivayam, K. (2009). Post-training self-efficacy, job involvement, and training effectiveness in the hospitality industry.. Journal of Human Resources in Hospitality & Tourism. 8. 137-152..

Invited Article/Publication

Zhao, X., & Namasivayam, K. (2009). Post-training self-efficacy, job involvement, and training effectiveness in the hospitality industry.. Journal of Human Resources in Hospitality & Tourism. 8. 137-152..

2007 Submissions

Journal Paper

Namasivayam, K., & Zhao, X. (2007). An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India.. Tourism Management. 28. 1212-1223..

Namasivayam, K., & Zhao, X. (2007). An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among employees in India.. Tourism Management. 28. 1212-1223..

Namasivayam, K., & Upneja, A. (2007). Employees' preferences in tipping systems.. Journal of Foodservice Business Research. 10. 137-152.

Invited Article/Publication

Namasivayam, K., & Zhao, X. (2007). An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India.. Tourism Management. 28. 1212-1223..

Namasivayam, K., & Zhao, X. (2007). An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among employees in India.. Tourism Management. 28. 1212-1223..

Namasivayam, K., & Upneja, A. (2007). Employees' preferences in tipping systems.. Journal of Foodservice Business Research. 10. 137-152.