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Service Leadership & Innovation (Graduate) Program Educational Objectives

Our Baja SAE team has won international competitions.

Program Goal
Apply systematic thinking to problem situations and solutions to successfully design, plan, and accomplish innovation throughout service organizations using a systemic thinking approach.

Student Learning Outcomes

  1. Learners will apply systems thinking to solve problems described in future environments
  2. Use of selected design theories and processes to construct a customer co-created service system or process.
  3. Discuss, conceptualize and seek to foster innovation strategies from an individual perspective.
  4. To develop a framework of reference, to be superimposed on organizations which allow and actually promote innovation occurring in the workplace