7th,8th & 9th May’ 2017
Join this engaging 3 days workshop
Key Enablers :
- What is Emotional Intelligence?
- How Emotional Intelligence creates 2 happy customer experiences
- Understand how to deliver optimal customer experience across sectors and services
- Apply proven “IDIC” (identify, differentiate, interact and customize) methodology
- Understand how to align company resources to deliver customer centricity at a high level while increasing customer and employee happiness.
- Cultivate the new customer centricity tools and awareness to change your company paradigm and culture
- The relevant EQ Competencies :
- Service Orientation
- Organisational awareness
- Interpersonal communication
- Team functioning
- Service leadership
For more information and to register, contact: email@example.com