EMOTIONALLY INTELLIGENT CUSTOMER CENTRICIY

7th,8th & 9th May’ 2017

Join this engaging 3 days  workshop

Key Enablers :

  • What is Emotional Intelligence?
  • How Emotional Intelligence creates 2 happy customer experiences
  • Understand how to deliver optimal customer experience across sectors and services
  • Apply proven “IDIC” (identify, differentiate, interact and customize) methodology
  • Understand how to align company resources to deliver customer centricity at a high level while increasing customer and employee happiness.
  • Cultivate the new customer centricity tools and awareness to change your company paradigm and culture
  • The relevant EQ Competencies :
    • Empathy
    • Service Orientation
    • Organisational awareness
    • Interpersonal communication
    • Team functioning
    • Service leadership

For more information and to register, contact: dubaioutreach@rit.edu

Download Brochure     Registration Form