Rochester Institute of Technology

Academic Program Overviews

Student Skills & Capabilities, Salary Data, Career Information 

Service Leadership and Innovation MS

Program Overview

Today’s global economy requires visionary management, a 360-degree view of customers, and breakthrough service strategies. The MS degree in service leadership and innovation allows those who work in any industry to transform their organization through novel ways of thinking, problem-solving, and projecting the future. By learning how to see and capitalize on opportunities that others miss, graduates of the program are positioned to take employees, and themselves, to new levels of success in a constantly changing world.

Degrees Awarded

  • Master of Science


  • Approximately 10 students currently enrolled in this program.

Cooperative Education & Experiential Education Component

  • Co-op is optional for this program
  • Minimum co-op requirement: N/A
  • Co-op availability: fall through summer

Salary Information

Co-op:  ID
MS:       ID

Student Skills & Capabilities

Students develop competencies in effective leadership practices to allow them to transform organizations through innovative methods of thinking, problem solving through teams, and envisioning the future.

Training / Qualifications

Candidates need a combination of education and several years of related work experience to become a manager. Although a bachelor's degree is sufficient for most positions, some jobs require a master's degree. Candidates should have strong interpersonal skills. (Source: U.S. Bureau of Labor Statistics O.O.H.)

Job Titles

VP of Diversity & Inclusion, Account Manager, General Manager, Sales Manager, VP of Operations, Manager of Student Services, City Administrator, Manager of Giving, Venture Development Manager, Analyst.

Significant Points

  • Potential areas of specialization: Higher Education Potential employers of Service Leadership and Innovation graduates include: Service Leadership professionals are employed in nearly all industries: Financial, Hotel, Manufacturing, Hospitals, etc.
  • Federal government agencies including: Department of Labor, Employment Security Commission, Bureau of Labor
  • Local and state government agencies, Consulting firms

Selected Employer Hiring Partners

Excellus BC/BS, The Bonadio Group, Roswell Park Cancer Institute, The Pike Company, Lidestri Foods, ProCredit Bank, M&T Bank, Paychex, RIT, Coopervision, Bryant & Stratton, Microsoft, Partners & Napier, Finger Lakes Community College, Culinary Institute of America, Constellation Brands, Marriott International, Siewart Equipment, City of Rochester, Wegmans, Rochester Philharmonic, Hi Tech Rochester.

Contact Us

We appreciate your interest in your career and we will make every effort to help you succeed. Feel free to contact Lisa Monette, the career services coordinator who works with the Service Leadership & Innovation program.For your convenience, you can access information and services through our web site at

Lisa A. Monette, Career Services Coordinator, This email address is being protected from spambots. You need JavaScript enabled to view it.; 585.475.7413; 585.475.2301
Rochester Institute of Technology. Office of Career Services and Cooperative Education
Bausch & Lomb Center. 57 Lomb Memorial Drive. Rochester NY  14623-5603