Linda Underhill, Ph.D.
This program may be completed online. Visit RIT Online for additional information.
Please contact the admissions counselor below for additional information about applying to the online program.
|Program Available Online?||Yes|
|English Language Exams:|
|TOEFL (Internet)||88 - 89|
Priority deadline - COMPLETE applications that are received by this date are given priority consideration for admission and financial aid (if applicable). Applications received after the priority deadline will be considered on a space-available basis.
Rolling - There is no specific deadline for applications; applications will be accepted and reviewed throughout the year until the program reaches capacity.
The advanced certificate in service leadership and innovation provides a curriculum that focuses on the elements of system design and future scenarios to develop strategy, and on organizing plans to achieve future aspirations. This certificate is appropriate for CEO and COO’s oriented to helping their organizations achieve sustainable growth capitalizing on their human potential as well as those interested in evolving into these roles within a human resource department.
|Course||Sem. Cr. Hrs.|
|SERQ-710||Service Design Fundamentals||3|
|SERQ-720||Service Scenarios and Strategy Development||3|
|SERQ-730||Project Management in the Service Sector||3|
|SERQ-735||Data Mining in the Service Sector||3|
|Total Semester Credit Hours||12|
To be considered for admission to the advanced certificate in service leadership and innovation, candidates must fulfill the following requirements:
Information regarding costs and the U.S. Department of Labor’s Standard Occupational Classification (SOC) code and occupational profiles for this program can be viewed at www.rit.edu/emcs/financialaid/gedt/2017-2018/service-leadership-and-innovation.html.
The RIT Office of Career Services and Cooperative Education website provides information pertaining to student skills and capabilities, salary data, career information, job outcomes, and contact information for the Career Services Coordinator by program.