Customer Support

The Customer Support team will do everything in their power to surpass customer expectations – providing excellent support, training, and advocacy to all RIT employees who access and utilize information available in the University’s financial and human resource software applications. These objectives are accomplished by listening to customers, through commitment, and continuing education within our fields of expertise.


RIT Reimbursement for Expenses

Allows employees to self-request reimbursements or to designate another employee to request one on their behalf. Reimbursements that were previously processed on Invoice Payment Forms and petty cash slips should be processed via this method.

RIT Reimbursement for Travel

Allows employees to self-request reimbursements for travel expenses. Reimbursements that were previously processed on paper Travel Expense Reports are now processed via this method. Paper expense reports will not be accepted for employee travel reimbursements.


Employee Self Serve

Allows RIT employees to view their pay stubs online, edit their home mailing address, federal and state payroll tax withholdings, and direct deposit information.


Manager Self Serve

Allows RIT managers to view selected human resource information about their employees, as well as run reports.


Career Zone Requisition and Applicant Management System 

RIT Managers may create online requisitions and view applicant information.


Kronos Time and Attendance System

Used by RIT to collect hours worked for all hourly employees, including student workers.


Oracle Financial Applications

Used by RIT employees to obtain information about requesting access to Oracle in order to process journal entries, run various general ledger reports, and view your department's financial information.


Employee Questions of the Month

Can I print my W2 information and submit with my income tax return?

How far back can I see my W2 information?