The RIT Service Center (RSC) staff is prepared to answer questions and respond to service requests related to timekeeping/Kronos in the following areas:
- How to gain access to the Kronos timekeeping system (both employee self-service and supervisor access)
- Kronos training availability
- How to update your supervisor account access
- Questions related to editing a current/previous pay period timecard
- How to recover punches recorded with the wrong badge number
- How to have a timecard sign-off removed
- How to report an issue with a timeclock
- How to filter your list of employees
You can receive timekeeping/Kronos support through the RSC by:
- Visiting the new RSC self-service portal
- Calling 585-475-5000