Case Management: A Lean Approach for Complex Circumstances
This interactive workshop provides an opportunity for professional staff advisors, both those new to academic advising and seasoned professionals, to discuss the value, characteristics and complexity of case management in an environment where’s there’s a lot to do and not enough time. The purpose of the discussion is to identify and anticipate obstacles to student success and generate strategies and resources for a lean case management approach that serves students and stakeholders in a professional manner. Participants will share their experience and best practices, and engage in a dialogue that will inspire them to apply a lean case management approach in their work with students.
Participants should bring a specific student situation and be prepared to discuss the challenges and triumphs of applying a case management approach.
Belinda Bryce, Director of the Arthur O. Eve Higher Education Opportunity Program (HEOP)
Colleen Johnson, Associate Director of the Academic Support Center