Conflict is inevitable – in any work setting – and among the best of employees and leaders. Resolving Conflict is a participative program that provides an overview to basic steps and approaches regarding conflict resolution. It can be taken as either a preparatory program or debriefing component for Crucial Conversations. This training provides basic, logical communication steps, verbal and non-verbal, that become obscured when conflict arises, and helps people to reach resolution with their own ideas and consent.
This session is facilitated by:
Lee Twyman, The Ombudsperson
Mike D’Arcangelo, Director of Diversity Education