Return Policy


Any purchases made on the Digital Den's website are shipped by ground within the continental United States.
For priority shipments and shipping outside the continental United States, please call (585) 475-2505. Thank you. 

As of 03/24/20 any order placed with the "Pick Up in Store" Option must be made with an Appointment. 


Products must be returned within seven (7) business days of the purchase and must be in new, saleable condition, and must be the current/newest model. Products must be in the original, sealed package; equipment must be unregistered and include all blank warranty cards, instructions, etc.

The original store receipt is required for all refunds/exchanges.

Refunds are made in the original form of payment. Purchases made with VISA, MasterCard or Tiger Bucks will be refunded to the same card number. A check may be issued by RIT for any cash refund in excess of $50.00.

The following items may not be returned or exchanged:

  • Computers
  • Unsealed computer software
  • Older models (Apple frequently updates computer models)
  • Special order merchandise
  • Personally worn items such as ear buds and headphones
  • Perishable, pre-recorded or sensitized goods such as: DVDs, CDs, Audio/Video tapes

Phone order, Mail order and e-commerce customers should contact the store within seven (7) days of the receipt of merchandise for instructions on returning merchandise. Please call (585) 475-2505.

A 10% restocking fee may be charged for items returned with open packages or items returned after seven (7) days from the date of purchase. Digital Den reserves the right to refuse a refund at any time. 

Authorized Buyers

Digital Den sells Apple products exclusively to RIT students, faculty, staff, and alumni with a valid RIT ID. You can also purchase Apple items online through our website by logging in below with your RIT computer account.

Digital Den Hours:
Monday - Friday 9am to 4pm (summer hours)
Saturday- closed
Sunday- closed

Please feel free to contact us at




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