Employee Benefits Information/Resources Related to Novel Coronavirus (COVID-19)

During this unprecedented and challenging time, we want to provide you with information  and resources to help you and your family. 
 
 
 

RIT Medical Coverage (Excellus BlueCross BlueShield

Plan Changes

RIT health insurance will cover the following at no cost to plan participants; this means zero copays, coinsurance, and/or deductibles for the following:

  • Medically necessary diagnostic tests that are consistent with the Centers for Disease Control and Prevention (CDC) guidance related to COVID-19.
  • In-network or out-of-network provider office visits (if an in-network provider is not available), including telehealth visits, in-network urgent care visits, and emergency room visits resulting in testing for COVID-19.  
  • Required prior authorizations will be waived for diagnostic tests and for covered services that are medically necessary and consistent with CDC guidance for members diagnosed with COVID-19.
  • All telemedicine visits through MD Live will be covered in full, whether COVID-19 related or not.  Register for telemedicine now so you won't have to spend time doing that when you are feeling unwell.  There are four easy ways to register:
    • WEB - Register/Log in at ExcellusBCBS.com/Member
    • APP - Download the MDLIVE app
    • TEXT - Text EXCELLUS to 635483
    • VOICE - Call 1-866-692-5045

 

Please contact Excellus BlueCross BlueShield at 877-253-4797 or 585-454-2845 (TTY) for questions regarding specific health insurance benefits.

 

Telemedicine With MDLIVE

We understand that the pandemic has had a major impact on many people’s mental health.  For those who are seeking care, the good news is that RIT’s telemedicine vendor through Excellus, MDLIVE, now provides coverage for ongoing care for mental health needs; the individual can schedule recurring appointments to establish an ongoing relationship with one therapist from the privacy of their own home.  We announced this improvement in the Benefits Open Enrollment Newsletter we issued in October of 2019.   This is different than virtual visits with your own health care provider.  Here are some conditions people rely on behavioral health telemedicine for:

  • Addiction
  • Bipolar Disorders
  • Depression
  • Panic Disorders
  • Stress
  • Trauma and PTSD
  • Eating Disorders
  • Grief and Loss
  • LGBTQ Support

Usually, the copay for MDLIVE telemedicine visits it $10.  However, due to the COVID-19 pandemic, all telemedicine visits with MDLIVE would be covered without a copay on a temporary basis, whether COVID-related or not COVID-related. 

If you are interested in checking out this benefit, you should register in one of four easy ways as follows:

  1. WEB - Register/Log in at www.ExcellusBCBS.com/Member
  2. APP - Download the MDLIVE app
  3. TEXT - Text EXCELLUS to 635483
  4. VOICE - Call 1-866-692-5045

 

RIT's EAP provider, GuidanceResources, is another great resource available to you and your family members 24 hours a day, seven days a week to assist you and your family with virtually any issue.  They have a number of helpful resources to help keep you informed about the coronavirus, as well as offer guidance on how to remain healthy and deal with the emotional impacts of the outbreak.

Click here to find out how to access their help.

 

RIT Prescription Drug Coverage (OptumRx)

The following temporary changes are in place for plan participants.

  • When an existing patient calls the Optum Specialty Pharmacy to refill an eligible specialty medication, OptumRx will make available a one-time 90-day supply of key specialty medications instead of the traditional 30-day supply.  This rule does not apply to patients newly initiating specialty therapy or for certain categories of drugs such as controlled substances.
  • Please remember that you can receive your ongoing (maintenance) medications by U.S. Mail from either the OptumRx mail order pharmacy or through Wegmans Free Home Shipping.  Contact Optum at 855-209-1300 or Wegmans at 800-934-6267 for assistance.
  • Please visit the OptumRx FAQS for Members on the HR website for more information.

Please contact OptumRx at 855-209-1300 for questions regarding specific prescription drug plan benefits.

 

Employee Assistance Program (EAP)

RIT's EAP provider, GuidanceResources, is available to you and your family members 24 hours a day, seven days a week to assist you and your family with virtually any issue.  They have a number of helpful resources to help keep you informed about the coronavirus, as well as offer guidance on how to remain healthy and deal with the emotional impacts of the outbreak.
 
EAP Toll-Free Phone: 844-572-9730/V and 800-697-0353/TTY
Website: To access the EAP’s website:
  1. Go to www.guidanceresources.com
  2. Click on I am a First Time user
  3. Enter the Web ID: RITEAP
  4. Complete the registration
  5. You can choose your own User Name and Password; they should be different than any RIT User Name and Password

 

RIT's Better Me Wellness Program

For fitness tips and exercises you can do at home, please join the Better Me Facebook page or follow them on Twitter.
 
Office ergonomics is an extremely important aspect of workplace safety and efficiency.  Numerous aspects, such as the tools and equipment used, the places people work, and the psychosocial aspects of a workplace environment are all taken into consideration.  Although some repetitive strain is inevitable with many jobs, employees can reduce the effects by taking breaks, ensuring good posture, and implementing task rotation.  Please refer to this diagram to help ensure your workspace is set up in an optimal fashion. 

 

How to Find Your Focus While Working From Home