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Frequently Asked Questions

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Get Help: (585) 475-4830
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RIT Catering Services

•    Locate the booking that you would like to update within a specific reservation under ‘My Events’
•    Click on ‘Manage Services’ for that booking, a screen will appear with your catering services summary on the right hand side
•    Click on any of the ‘delete’ icons to cancel specific booking items
•    Cancelling items will result in a green ‘Success!’ prompt popping up on the screen. Important – please note! This means that you have successfully submitted your cancellation request in RIT Events; it does not mean that your requested cancellation has been approved. It will be reviewed by the sales office, and you will then receive a separate email confirmation. Events or items cancelled after the original placing of your order will be subject to all charges directly incurred in the preparation of your event (special order items, temporary liquor licenses, etc.)
 

Yes!  FMS services and Catering services are listed on the same page of the reservation process. You may add FMS services using the same process as you would to add Catering services.

We would recommend at least one hour before and one hour after for small events. For large intricate events (with china, large guest count, served meals etc.) please plan for two to three hours before and after for set up and clean up.

Catering for large, complex, or multi-day events should be ordered at least one month ahead of the event date. For smaller events we normally require a minimum of seven business days to process a catering request. Please note, if your event will require a NYS Temporary Liquor License you must provide RIT Catering with all necessary documents 25 business days prior to the event. 

A temporary New York State Liquor License is required for most events involving alcohol, taking place anywhere other than the RITZ Sports Zone or the GPC Club Lounge. We are required to apply for one license per bar setup at the event. All bars must be ordered at least 25 business days prior to the event.  Please call our office at (585) 475-2346 to determine whether a liquor license is needed for your event.

Yes.  Please refer to the Outlook Plugin guides on our tutorials page.

Absolutely! Please call the Catering Sales office (585)-475-2346 at least one week prior to your event with restrictions so we can accommodate your needs.

RIT faculty and staff may use RIT Events to order catering.

All of our offerings are available through RIT Events. If you would like to customize a menu please call office at 475-2346 so we can better assist you.

Basic Event with RIT Catering services

You need to make your space reservation as you would normally before you can add RIT Catering services to your booking. Details on how to do this are available for creating space reservations using Outlook and for creating space reservations using reserve.rit.edu

Recurring Event with RIT Catering services

You need to make your space reservation as you would normally before you can add RIT Catering services to your booking. Details on how to do this are available for creating space reservations using Outlook and for creating space reservations using reserve.rit.edu

An all-day event with RIT Catering services scheduled for multiple times

  • Make your reservation as you normally would, and then click “Add Services” to select your desired catering services. 
  • Enter the service Start Time, End Time, Service Type, and Estimated Count for your 1st catering service of the event
  • Select the desired catering menu, and click ‘Next Step’
  • Check the appropriate booking box(es), and click ‘Add Services’
  • Click the “Add Services” link again to add further catering services to this same reservation.
  • Enter the service Start Time, End Time, Service Type, and Estimated Count for your 2nd catering service of the event
  • Select the desired catering menu, and click ‘Next Step’
  • Check the appropriate booking box(es), and click ‘Add Services’
  • Repeat the above steps for any remaining catering services as needed

 

RIT Catering services not tied to an reservation in RIT Events 

Call or email the catering office at 475-2346 or catering@rit.edu

•    Locate the booking that you would like to update within a specific reservation under ‘My Events’
•    Click on ‘Manage Services’ for that booking, a screen will appear with your catering services summary on the right hand side
•    Click on any of the pencil icons to make adjustments to service timing or guest counts for items you have already ordered
•    Making a change will result in a green ‘Success!’ prompt popping up on the screen. Important – please note! This means that you have successfully submitted your change request in RIT Events; it does not mean that your requested change has been approved. It will be reviewed by the sales office, and you will receive a separate email message confirming or denying the requested change.
 

Our menus can be found on the RIT Catering website. From here you can view all of our offerings from full service catered events to simple drop offs.

For all events, a final guaranteed guest count is required seven (7) days prior to your event. You are financially responsible for 100% of the final guarantee number and is not subject to reduction.

Dining Express is not available via RIT Events. Please visit https://diningexpress.rit.edu to place your Dining Express order.

  • RIT students who are requesting catering for their recognized student group or organization must do so using the Student Organization process. Select E-Board members for each club have the necessary access to do this. Student groups should contact the Center for Campus Life with any questions.
  • If you do not have an affiliated RIT login and you would like to place an order with RIT Catering, please call the catering sales office (585 475 2346), or contact us via email at catering@rit.edu
Tutorials | Campus Event Management

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