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RIT Photonics

How do I cancel a RIT Catering request?

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Get Help: (585) 475-4830
Monday - Friday 9:00 am-4:30 pm

•    Locate the booking that you would like to update within a specific reservation under ‘My Events’
•    Click on ‘Manage Services’ for that booking, a screen will appear with your catering services summary on the right hand side
•    Click on any of the ‘delete’ icons to cancel specific booking items
•    Cancelling items will result in a green ‘Success!’ prompt popping up on the screen. Important – please note! This means that you have successfully submitted your cancellation request in RIT Events; it does not mean that your requested cancellation has been approved. It will be reviewed by the sales office, and you will then receive a separate email confirmation. Events or items cancelled after the original placing of your order will be subject to all charges directly incurred in the preparation of your event (special order items, temporary liquor licenses, etc.)