Misson, Values, Goals

Mission, Values, & Goals


  • Deliver Quality Services Fit for Purpose
    • Implement key operational and service upgrades ensuring existing service levels are maintained and additional features and services are added.
    • Implement EMS Campus Event Management with selected event planners, service providers, and resource owners.
    • Develop and implement Wayfinder application and quarterly mobile roadmap.
  • Improve Customer Value through Service Management
    • Develop a Service Management Strategy and corresponding 3 year project roadmap.
    • Implement an agile methodology pilot that results in faster execution.
  • Make ITS a Great Place to Work, Grow, & Succeed
    • Leveraging Practice of Time encourage innovation and smart risk taking through starting quickly, failing fast and continuous learning.
    • Implement an ITS Student Employment Program to strengthen the student experience and effectiveness.
  • Advance Institute Vision
    • Develop an ITS Strategic Technology Plan for key technical domains to enable solutions that meet the needs of the RIT 2025 Strategic Plan.
    • Objectives from RIT Strategic Plan.
    • Objectives from F&A Strategic Planning Committees.


We deliver IT Solutions to advance the RIT Vision. 


To be a catalyst driving the success of RIT through fast, flexible and personalized services.

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Contact RIT Service Center

RSC is the first point of contact for all your technology questions or issues.
In Person: Frank E. Gannett Hall, Room 1113
Phone: (585) 475-5000
Hours of Operation for ITS Support:

Normal Hours

Mon - Thu: 7:30 A.M. - 7:00 P.M.
Fri: 7:30 A.M. - 5:00 P.M.
Sat - Sun: 12:00 P.M. - 5:00 P.M.

In-Person support available Mon - Fri 9:00 A.M. - 5:00 P.M. (Available only when classes are in session)


Break/Summer Hours

Mon - Fri: 7:30 A.M. - 5:00 P.M.
Sat - Sun: Closed