Mission, Vision & Goals

Mission, Vision & Goals


1.    Champion and deliver quality solutions that advance RIT
2.    Increase organizational agility through continuous improvement
3.    Cultivate employee growth and development by Leading Self, Leading Others,
       Leading the Organization
4.    Advance information security to appropriately & sustainably manage risk
5.    Transform the customer experience of people who use ITS services


We deliver secure IT solutions to advance the RIT Vision


RIT excellence through technology innovation and partnership while leveraging a diverse and inclusive workforce

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Contact RIT Service Center

RSC is the first point of contact for all your technology questions or issues.
In Person: Frank E. Gannett Hall, Room 1113
Phone: (585) 475-5000
Hours of Operation for ITS Support:

Normal Hours

Mon - Thu: 7:30 A.M. - 7:00 P.M.
Fri: 7:30 A.M. - 5:00 P.M.
Sat - Sun: 12:00 P.M. - 5:00 P.M.

In-Person support available Mon - Fri 9:00 A.M. - 5:00 P.M. (Available only when classes are in session)


Break/Summer Hours

Mon - Fri: 7:30 A.M. - 5:00 P.M.
Sat - Sun: Closed