Misson, Values, Goals
Mission, Values, & Goals
- Deliver Quality Services Fit for Purpose
- Implement key operational and service upgrades ensuring existing service levels are maintained and additional features and services are added.
- Implement EMS Campus Event Management with selected event planners, service providers, and resource owners.
- Develop and implement Wayfinder application and quarterly mobile roadmap.
- Improve Customer Value through Service Management
- Develop a Service Management Strategy and corresponding 3 year project roadmap.
- Implement an agile methodology pilot that results in faster execution.
- Make ITS a Great Place to Work, Grow, & Succeed
- Leveraging Practice of Time encourage innovation and smart risk taking through starting quickly, failing fast and continuous learning.
- Implement an ITS Student Employment Program to strengthen the student experience and effectiveness.
- Advance Institute Vision
- Develop an ITS Strategic Technology Plan for key technical domains to enable solutions that meet the needs of the RIT 2025 Strategic Plan.
- Objectives from RIT Strategic Plan.
- Objectives from F&A Strategic Planning Committees.
We deliver IT Solutions to advance the RIT Vision.
To be a catalyst driving the success of RIT through fast, flexible and personalized services.
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Contact RIT Service Center
Mon - Thu: 7:30 A.M. - 7:00 P.M.
Fri: 7:30 A.M. - 5:00 P.M.
Sat - Sun: Noon - 5:00 P.M.
In-Person support available Mon - Fri 9:00 A.M. - 5:00 P.M.