Status: OPEN - Due to changing staffing needs ITS is frequently, although not always, hiring.
Deadline: On going
Start Date: Beginning of academic term
Position Type: Student Employment
Hiring Manager: Dianne Parker
Phone: (585) 475-6030
E-mail: dlpdss@rit.edu
Office: GAN-1038
Available Hours: Monday - Friday; 8:00 AM -12:00 PM; 1:00 PM - 4:00 PM
 
Apply Online at the RIT Job Zone (a secure link)

Responsibilities/Specific Job Duties

• Provides Tier 1 support to students, faculty, and staff. Relays questions to Tier 2 support when necessary.
• Ensures that all equipment is treated with proper care and is not removed without proper authorization.
• Logs equipment damage and malfunctions with management.
• Records required statistical information for reporting purposes.
• Provides assistance and support for printers, computers, and other equipment.
• Performs other related duties as assigned.

Qualifications / Special Skills Required

• Excellent customer service attitude and strong communication skills.
• Experience with common computer software, hardware, PC and/or Macintosh operating environments.
• Friendly, enthusiastic, and reliable.
• Willingness to learn.