Contact ITS

RIT Service Center

The RIT Service Center is the first point of contact for your technology-related issues.

Phone Support: (585) 475-5000


In Person: Frank E. Gannett Hall, Room 1113 (Available when classes are in session only)


Hours of Operation for ITS Support

Monday - Thursday: 7:30 A.M. - 7:00 P.M.

Friday: 7:30 A.M. - 5:00 P.M.

Saturday & Sunday: noon - 5:00 P.M.

In-Person support available Mon - Fri 9:00 A.M. - 5:00 P.M. (Available when classes are in session only)
Break/Summer Hours

Monday - Friday: 7:30 A.M. - 5:00 P.M.

Saturday & Sunday: Closed



Other ITS Locations

ITS ResNet

ITS ResNet offers computer and network support to RIT Students. "ResNet" stands for Residential Networking and is part of the campus-wide ITS organization.

Phone Support: (585) 475-2600


In Person: Nathaniel Rochester Hall (NRH), Room 1034


Regular Hours

Monday - Thursday : 9:00 A.M. - 9:00 P.M.

Friday : 9:00 A.M. - 5:00 P.M.

Saturday & Sunday : Closed

Wallace Library Walk-Up Help Desk

ITS offers a handy walk-up help desk in the Wallace Library during Fall & Spring semesters.

In Person: Wallace Library, First Floor

This location is currently closed

Regular Hours

Open Fall & Spring Semesters

Closed for Summer