Get Help & Support

Get Help & Support

ITS Service Desk

The ITS Service Desk is the first point of contact for your RIT Computer Account, network, or technology-related issues. We are here to:

  • Troubleshoot your technology issues
  • Create a work request ticket and connect you with ITS specialists
  • Schedule appointments for services if needed

 

When you contact the ITS Service Desk by phone, e-mail, or in-person we create a ticket and share it with you. Your ticket allows you to track progress on your issue, communicate with us quickly, and refer back to the solution if you encounter the problem again. You can also leave us feedback on how we handled your problem.

 

Phone Support: (585) 475-4357

E-mail: servicedesk@rit.edu

In Person: Frank E. Gannett Hall, Room 1113

 

Other ITS Locations


Finding your MAC Address

During the course of troubleshooting, we may need your computer or device's MAC address.

A media access control address (MAC address), also called physical address, is a unique identifier assigned to network interfaces for communications on the physical network segment. MAC addresses are used as a network address for most IEEE 802 network technologies, including Ethernet and WiFi.

You can find step-by-step instructions for obtaining your MAC address for the following systems:


Additional Info to Include in Your Ticket

Having additional details ready when you contact ITS might help us resolve your ticket more quickly. Handy information may include:

  • Computer operating system and version
  • Web browser name and version that you were using when you experienced a website issue
  • You computer's IP Address
  • Your computer's "Machine Name"

Common Help Topics

You can contact the ITS Service Desk directly for assistance with any of the topics below, or follow the links to find self-help information quickly.

Manage your RIT Computer Account at start.rit.edu

Your RIT Computer Account gives you access to all the online services and tools at RIT.

start.rit.edu is where you can manage your online identity, passwords, preferences, ID photos and more...


Faculty/Staff E-Mail & Calendar

Learn more about how to:

  • Set-up Microsot Outlook on your Windows or Mac Computer
  • Backup your e-mails
  • Personalize your e-mail address
  • Get your e-mail and calendar on your phone
  • Set-up mail forwarding
  • Check your e-mail and calendar on the web

Support & Guides for Mobile Devices


Connecting to the RIT Network from Anywhere


Tutorials for ITS Managed Computers

Home Contact View

Contact ITS

ITS is the first point of contact for all your technology questions or issues.
In Person: Frank E. Gannett Hall, Room 1113
Phone: (585) 475-HELP [4357]
Fall Hours:

Monday - Thursday: 7:30 A.M. - 9:00 P.M.
Friday: 7:30 A.M. - 5:00 P.M.
Saturday - Sunday: Noon - 5:00 P.M.