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Informative message

COVID-19 Information and Updates
The ITS ResNet office is open limited hours to start the fall semester. We have phone coverage from 8 a.m. to 5 p.m. Monday through Friday, and are available for 30 minute appointments for personal device support. We are not currently accepting computers in our tech center for drop-off repair service, and have temporarily suspended our in-room "house call" service offerings. To browse our self-help knowledge base or get a support ticket created, please visit

What is Resnet?

Resnet stands for Residential Networking and is part of the campus-side ITS organization. Resnet's main goal is to provide support to RIT students, faculty, staff and retirees both personal computers and RIT network connectivity. We also operate a repair center where members of RIT can submit their device for repairs. 


Hours and Location

Nathaniel Rochester Hall (NRH)
Room 1034
Phone (585) 475-2600

Normal Hours
Monday - Friday
9am to 9pm

Student Employment

Students who are interested in applying for RIT ITS Resnet, Desktop Support, or the Service Desk should visit the website ITS Student Employment positions page for further information about each position and skillset requirements. We are always accepting applications, however, we only review the applications when positions become available. Please direct all applications to