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COVID-19 Information and Updates
The ITS ResNet office is open limited hours to start the fall semester. We have phone coverage from 8 a.m. to 5 p.m. Monday through Friday, and are available for 30 minute appointments for personal device support. We are not currently accepting computers in our tech center for drop-off repair service, and have temporarily suspended our in-room "house call" service offerings. To browse our self-help knowledge base or get a support ticket created, please visit

Students, Staff, and Facualty members can contact us with issues with the RIT VPN on their personal machines. We ask that the device be brought into our office if possible.  The RIT VPN is used to access RIT Fileshares, The Wallace Center, and other RIT resources off campus.


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