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Telephone Support


Informative message

COVID-19 Information and Updates
The ITS ResNet office is open limited hours to start the fall semester. We have phone coverage from 8 a.m. to 5 p.m. Monday through Friday, and are available for 30 minute appointments for personal device support. We are not currently accepting computers in our tech center for drop-off repair service, and have temporarily suspended our in-room "house call" service offerings. To browse our self-help knowledge base or get a support ticket created, please visit

As of Fall 2013, ITS will no longer provide local phone service to student housing. This change was made due to most students having a cellular phone. Service Lines are still installed in the RIT housing but the service is no longer active.


Video Phones

ITS Resnet will assist any student who needs their video phone setup on the RIT Wired/Wireless Networks . Students are responsible for any cost associated with the Video Phone Service. These devices need their MAC address of the Video Phone added to