Financial Information Content

Financial Information

Rates and Billing

  • Consulting and costs estimates
  • Account # updates
  • Names change
  • Repair services*
  • Voice mail setup or activation
  • Disconnects
  • Special Circuits


  • Moving and adding phones and modifications to equipment
  • Installing new jacks
  • Long distance (Domestic & International) calls
  • Telephone Lines
  • Call Center System Design and Changes
  • Programming and redesign after initial telephone line set-up
  • Voicemail changes
  • Activation of new telephone line or set type conversion
  • Intercom Feature
  • Speakerphone Rental


* Excludes non-standard wear and tear to equipment or infrastructure

Lines and Feature Charges

Recurring charges for faculty and staff lines, features, and long distance usage are processed monthly. Management reports are available online and provide the details about the costs associated with each extension, account and department.

Monthly Rental Rate Schedule
Type Price
Telephone Line $21.10 standard line charge
Type Price
Call Coverage $0.00
Intercom $3.00
Local $0.00
Voicemail $0.00 (included in line charge)
Zoom Phone $15.00
EC500 * $5.00
Type Price
White pages Directory Listing (Frontier Company) $1.00
Alarm System Bridge $0.00
Volume Control Handset $0.00
Special Circuits $1.50/connection
Speakerphone Rental (analog Polycom) $15.00 for every 4 hours borrowed
Automated Call Distribution (ACD) / Call Centers

Varies by Design & Complexity

Agent Login ID $3.25


* Calls to a long distance number will incur applicable long distance call charges for each call redirected by the EC500 service. Be aware that cellular plan's minutes will be used (if applicable) for all calls redirected by EC500.

For questions regarding monthly rental or toll billing, call 5-5000.

One Time Cost

The following are the One Time Charges that will apply if you want to add or change current service:

Type Price
Analog 6220/6221 Telephone Set $70
Digital 6408D+, 6416D+, 6424D+ Telephone Set $70
VoIP 9630 Telephone Set $70
Analog 2554 Telephone Set [Wall Phone] $35
All refurbished sets (analog/digital) $25
Ramtel Emergency Phone Available per request
Red Emergency Phone


Analog Line Activation / Conversion $75
Digital Line Activation / Conversion $100
VoIP Activation / Conversion $100
New Jack Voice or Data wire install or move Time and Materials
Move of existing Number start at $22.50 (1/2 hour minimum)
Programming Charge (After initial setup) start at $22.50 (1/2 hour minimum)
Data Jack Activation $0.00


* The technician will NOT move furniture. Customers must contact FMS.

Long Distance Calls

Long Distance calls are billed based on day of week, time of day, distance and duration.

Each department receives management reports to assist them in their planning. A monthly usage report provides details or each long distance call and gives a cumulative total for each extension.

Accompanying the usage report is the high usage report which highlights local and long distance calls which are over 15 minutes in length or are billed greater than $15.00

For questions concerning long distance calls, please call 5-5000.


Chargeback Process and Rates for Moves, Adds, and Changes

ITS charges departments and colleges for telephone moves, adds and changes. You will receive a statement detailing the charges shortly after we have completed our work. This dollar amount will be reflected on your monthly general ledger statement that you receive each month from accounting.



Type Length
9600 series 1 year
6400 series 1 year
6220 series 1 year


* Warranties cover standard wear and tear to equipment.

Home Contact View

Contact RIT Service Center

RSC is the first point of contact for all your technology questions or issues.
In Person: Frank E. Gannett Hall, Room 1113
Phone: (585) 475-5000
Hours of Operation for ITS Support:

Normal Hours

Mon - Thu: 7:30 A.M. - 7:00 P.M.
Fri: 7:30 A.M. - 5:00 P.M.
Sat - Sun: 12:00 P.M. - 5:00 P.M.

In-Person support available Mon - Fri 9:00 A.M. - 5:00 P.M. (Available only when classes are in session)


Break/Summer Hours

Mon - Fri: 7:30 A.M. - 5:00 P.M.
Sat - Sun: Closed