Remote Desktop Gateway

Connecting your RIT Windows Computer via Remote Desktop from Off-campus

In order to successfully connect to your RIT Windows computer via Remote Desktop from off-campus using either a Windows OS or Mac OS computer, you must configure your Remote Desktop client to use a Remote Desktop Gateway. In order to do that, you need to know the complete hostname of your RIT Windows computer (typically in the format of

  • Connection instructions for Windows
  • Connection instructions for Mac OS

Finding your computer's hostname

  1. Right-click on the Computer option in your Start menu.
  2. Left-click on Properties
  3. Write down the information listed in the Full computer name field as highlighted below.

Connecting via Windows OS

  1. Open the Remote Desktop Connection client on your computer.
  2. Enter your computer's fullname in the Computer field. (If your computer name is already listed, proceed to the next step.)
  3. Click the Show Options drop-down arrow.
  4. Click the Advanced tab, and click Settings.
  5. Select the second option Use these RD Gateway server settings, and for the Server name, enter
  6. Select the option Bypass RD Gateway server for local addresses.
  7. Click OK to connect.
  8. Enter your RIT Computer Account credentials, being sure to enter your username in the MAIN\abcxyz format.
  9. You will most likely be prompted to trust the computer's certificate, as this is an RIT-internal certificate.  Verify the name and click "Yes" to continue.
  10. You should now be connected to your computer!

Note: RIT's Remote Desktop Gateway requires that Transport Layer Security (TLS) version 1.2 is utilizied. Windows 7 clients need to have an update installed and a registry change made to ensure that this works. Please see Update to enable TLS 1.1 and TLS 1.2 as a default secure protocols in WinHTTP in Windows for a download link and installation instructions for both the update and the registry "easy fix" from Microsoft.

Connecting via Mac OS

  1. Open the Microsoft Remote Desktop application (if not installed already, this can be obtained from the Mac App Store for personal devices, or via Managed Software Center for ITS-Managed Mac's).
  2. Click the Gear icon and select Preferences...
  3. Select the Gateways tab and click the + (Plus) button to add a new gateway, configured as follows:
    1. Server Name:
    2. User Account: Use Desktop User Account
    3. Friendly Name: RIT RD Gateway
  4. Switch to the User Accounts tab and click the + (Plus) to add a new user account, configured as follows:
    1. Username: main\username (e.g., main\ritchie)
    2. Password: <your RIT computer account password>
  5. Close the Preferences window, and click the + (Plus) button and click Desktop to create a new connection, configured as follows:
    1. PC name: Your computer's full hostname.
    2. User Account: The account we previously set up
    3. You will then need to click the Show More button the select the Gateway: RIT RD Gateway​​​​​​​​​​​​​​
  6. Close the Connection window, and double-click your newly-listed connection to connect.
  7. You will most likely be asked to Verify Certificate, as this is an RIT-internal certificate. You can optionally click Show Certificate to verify the name, and then click Continue.
  8. You should now be connected to your computer!