Getting Started

ITS Managed Computers - Getting Started

ITS provides System Management Services for RIT-owned and ITS Managed Computers

ITS can help you with...


Repairs & Servicing

All repairs, servicing, or issues with ITS Managed Computers should be reported to ITS.

Once ITS has received your support ticket, you may be asked for additional information, or be updated with instructions on how to fix the problem.

If your computer needs to be picked up for repair, or needs an in-office visit, ITS will be in contact to schedule those services.


How do I know if my computer is ITS Managed?

Windows  |  macOS

Generally speaking, if your computer is owned by RIT, you are an RIT Faculty or Staff member, and your department is not serviced by a separate academic IT group, your computer is considered to be "ITS Managed".

How do I install or update software by myself?

Windows: Install Software for Windows

macOS: Install/Update Software for Macs

The RIT Application Catalog and Managed Software Center (MSC) are used for installing ITS licensed and approved software here at RIT.

How do I add a printer by myself?

Windows: Adding a Managed Printer

macOS: Adding a Managed Printer

All printers that are institute owned and purchased by ITS-supported departments are considered to be a "Managed Printer."

How does ITS keep my operating system up to date?

Windows: Update Windows Operating System

macOS: Update Mac OS X Operating System

Managed Software Update (MSU) is used for deploying updates for macOS that are released from Apple.

Home Contact View

Contact RIT Service Center

RSC is the first point of contact for all your technology questions or issues.
In Person: Frank E. Gannett Hall, Room 1113
Phone: (585) 475-5000
Hours of Operation for ITS Support:

Normal Hours

Mon - Thu: 7:30 A.M. - 7:00 P.M.
Fri: 7:30 A.M. - 5:00 P.M.
Sat - Sun: 12:00 P.M. - 5:00 P.M.

In-Person support available Mon - Fri 9:00 A.M. - 5:00 P.M. (Available only when classes are in session)


Break/Summer Hours

Mon - Fri: 7:30 A.M. - 5:00 P.M.
Sat - Sun: Closed