Start Date: Due to changing staffing needs ITS is frequently, although not always, hiring.
Position Type: Student Employment 
To apply, with a resume, cover letter and class schedule on handshake!
Please note: Employment  is ongoing; once hired, DSTs remain employed as long as they are full-time students in good standing. 
 

Position Summary

A Tech Management Technician will interact with customers in person, remotely, and over the phone to RIT Faculty, staff, students and retirees. You will work on professional skills such as customer service, software and hardware troubleshooting, virus removal, data recovery, and teamwork.

This is a fast paced job working with the latest technology and software solutions. You will get hands on experience with the policy driven structure of a corporate environment and the variety of a personal computer repair shop. You will learn hugely valuable skills applicable in every field such as customer service and teamwork, as well as very technical skills such as advance software troubleshooting, data recovery, virus removal, computer imaging, advanced hardware repair, and liquid damage recovery.

The ideal candidate is a self driven individual with good communication skills who is excited to learn more about the technology industry.
 

Required Skills:

• Work independently with minimal supervision. You will be treated as a professional; a strong work ethic is therefore required

• Demonstrate understanding of and ability to deliver excellent customer service. Excellent telephone manner along with verbal and written communication skills are essential. Thorough documentation of work activities is expected

• Work effectively with peers in a team setting. You will be encouraged to develop professional competence and leadership potential in yourself and others

• Maintain a professional attitude and appearance; Business casual dress is required at work

• Prove strong analytical ability as well as troubleshooting and reasoning skill. The ability to research, document and implement a solution is more important than the advance knowledge of that solution

Optional Skills:

• Previous experience working directly with customers

• General knowledge of operating systems, software, and hardware

During the school year, your work schedule will be between 12 and 20 hours built around your class schedule. Extra hours up to 40 are available during breaks and the summer time.

To apply, submit copy of your resume, class schedule and a cover letter on handshake

Applications are always accepted and will be addressed as needed, it may be several weeks before you are contacted. Hiring generally occurs at the beginning of each semester