Service Leadership and Innovation Adv. Cert.

Program Highlights

The advanced certificate in service leadership and innovation provides a curriculum that focuses on the elements of system design and future scenarios to develop strategy, and on organizing plans to achieve future aspirations. This certificate is appropriate for CEO and COO’s oriented to helping their organizations achieve sustainable growth capitalizing on their human potential as well as those interested in evolving into these roles within a human resource department.

Curriculum

SERQ-710
Credits 3
Service design is a holistic design process. It uses skills from a variety of disciplines (design, management and process engineering) to develop models to create new services or to improve existing services in the most efficient and effective manner possible. The emphasis of the process is to provide value to the customer; as a service differentiator or create unique experiences for the customer. Service design uses methods and tools from a variety of disciplines to assist with the analysis and creation of enhanced systems. These tools include; mapping, blueprinting, analysis of customer behavior, market analysis, service marketing, and service recovery. The outcome of this course is to provide students with the fundamentals of service design thinking to allow them to lead the efforts of systematic design in a variety of disciplines.
SERQ-720
Credits 3
The service world has many examples of once-successful companies that failed to accomplish the primary goal of every organization: consistently design, deliver value to customers and other key stakeholder groups in a highly competitive and ever-changing service environment. Today’s organizational leaders must be able to develop and implement strategies that ensure the continued competitiveness of their organizations, and identify and leverage opportunities for growth and innovation brought about by change. Firmly grounded in the fundamentals of strategy development this course prepares students to create and sustain competitive advantage; and to apply key foresight techniques including scenario planning to anticipate future opportunities.
SERQ-730
Credits 3
Managing public and private sector projects is a complex, demanding process involving ethical considerations, leadership, the ability to understand complex rules and regulations, the politics of the administration and the vagaries of the budget process. This conceptual framework will address planning, selection of team members, contracts and agreements, monitoring and adjusting the project progress and completion of the project through turnkey stages. The end result of this process is to contribute to establishment of trust of the stakeholders, minimize failure and maximize success.
SERQ-735
Credits 3
To gather and analyze public/private service sector information to inform decisions is the goal of every public/private sector administration. Data can drive success of governments and organizations or lead to their downfall. This course will explore data mining used in the public/private sector, how to gather it and utilize the results of the data collections to inform decisions that reflect the needs and desires of the stakeholders in this sector.

A foundation for the MS in Service Leadership and Innovation

With your advanced certificate in service leadership and innovation, the MS degree in Service Leadership and Innovation is within your reach. The certificate’s 12 credits/four courses will count toward your master’s degree.

An advanced certificate, also called a graduate certificate, is a selection of up to five graduate level courses in a particular area of study. It can serve as a stand-alone credential that provides expertise is a specific topic that enhances your professional knowledge base, or it can serve as the entry point to a master's degree. Many students complete an advanced certificate and apply those credit hours toward a master's degree.

Admission Requirements

  • Complete the graduate application.
  • Hold a baccalaureate degree from an accredited institution
  • Have a minimum undergraduate GPA of 3.0 or higher preferred
  • Submit official transcripts (in English) of all previously completed undergraduate and graduate course work
  • Submit a current resume, personal statement, and two letters of recommendation
  • A test of English Language aptitude is required of all applicants and course registrants whose native language is not English. Applicants are exempt from submitting exams if they have worked or studied in the U.S. for the last two years or they are from countries and attended universities whose native language is English.

Cost

The online advanced certificate in service leadership and innovation requires 12 credits and costs $1,237 per credit hour (Academic Year 2021 – 2022). This tuition reflects the RIT Online discount of 43% off the campus-based program cost.

Keep in mind that there are many options available that may help you lower your costs including: 

  • Military tuition benefits
  • Support from employers
  • Private scholarships
  • Financing
  • Payment plans

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