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Frequently Asked Questions

Frequently Asked Questions
Sales and Orders
Q A
How do I place an order?

For fastest processing, orders may be placed through our secure shopping cart system. We also accept orders by phone or fax. Orders can be faxed to (585) 475-4090. To place orders by phone, call (585) 475-6766, Monday–Friday, 9 a.m. to 5 p.m., Eastern time. Orders of in-stock items are normally processed one business day after they are received. Alternatively, you may download our order form and return it by fax or mail.

Q A
Can I view and purchase items In-Person?

Items may be purchased in person at RIT Press’s Alexander S. Lawson Publishing Center, located on the second floor of The Wallace Center at RIT. We are located adjacent to the Melbert B. Cary, Jr. Graphic Arts Collection. We are typically open 9-5 Monday through Friday. Feel welcome to call ahead to ensure we will be available.

Q A
How can I order a complimentary copy for review or possible course adoption?

A limited number of complimentary copies are available for professional reviews and possible course adoption.  Please email Laura DiPonzio Heise at lmdwml@rit.edu with details of your request.  Review copy terms can be found here click here.

Payments and Sales Terms
Q A
What forms of payment do you accept?

RIT Press accepts Visa and MasterCard credit cards only. Checks or money orders must be drawn on a U.S. bank, in U.S. dollars, and made payable to "RIT Press." For international orders payment arrangements can be made by contacting Laura DiPonzio Heise at lmdwml@rit.edu

Q A
Will I be charged sales tax?

Sales tax is charged to orders shipped within New York State.  If you are ordering from a tax-exempt organization please submit your order via mail, fax, email, or phone only.

Q A
What are the shipping options and charges?

Shipping charges are based on package weight and destination. Upon checkout you will be presented with the option of Priority Mail (1-3 days), Parcel Post (2-9 days), Media Mail (2-9 days; books, videos, and CDs only; no cards, posters, or other gift items), or Priority Mail International (6-10 days). Need it faster? Express and rush deliveries are available for an additional charge. Call us (585-475-6766) for a special shipping quote, we can normally ship same day via FedEx.

 

Q A
Do you accept returns?

To view our return policy, click here

Rights and Permissions
Q A
Do I need permission to republish or reprint material from RIT Cary Graphic Arts Press or RIT Press Publications?

Yes. To request permission to republish RIT Cary Graphic Arts Press or

RIT Press publications, send an email request to: Molly Q. Cort (mcqwml@rit.edu), managing editor for RIT Press. In your request, please include complete information concerning the material to be republished including author, title, complete description of material to be reprinted, and a brief description of your project. If the requested material is to be used in a course pack, please indicate the expected enrollment. If it is to be reprinted in a book, indicate the proposed print run and price, and the expected date of publication.

To obtain permission to publish material from other sources: request permission to use and publish material from other sources, please read the information listed below:

  • Copyright Guidelines (these are links on current site)
  • Fair Use
  • Permission Request Forms
Technical Support
Q A
Who can I contact for website or order support?

If you have additional questions or are having any issues with our website or placing an order please Contact Laura DiPonzio Heise (lmdwml@rit.edu) 585.475.5819

STILL HAVE QUESTIONS?

Contact us at 585-475-5819 or

ritpress@rit.edu

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