Whether you need assistance with continuous improvement, organizational planning, identification of process improvement projects that make a significant contribution to your critical business goals, or development of an effective workforce deployment framework, RIT's Center for Quality and Applied Statistics (CQAS) can help. Our clients come from a broad range of industry sectors including manufacturing, services, healthcare, education, government, and non-profit.
CQAS offers open enrollment programs (on-campus and online) as well as onsite or blended contract training for your organization, led by instructors with in-depth experience implementing Lean Six Sigma and quality systems. Our training offers:
Practical application of Lean Six Sigma through work related projects embedded into our training. Participants apply our curriculum to projects relevant to their daily work responsibilities which leads to a practical approach to learning new skills.
Lean Kaizen improvement and Six Sigma project management for both short term incremental gains and long term process improvement.
CQAS's Lean Six Sigma training programs provide extensive instruction on the building blocks of quality management through a comprehensive program that includes the following certification modules: Yellow Belt, Green Belt, and Black Belt.
Our Lean Six Sigma programs are led by expert instructors in an extensive interactive environment. Participants are exposed to each topic through in-depth classroom assignments and structured exercises within a team environment.
Better Quality, Reduced Waste, and Improved Performance
The main benefits of implementing RIT’s CQAS Lean Six Sigma training program include the elimination of waste, increased profits, cycle time reduction, and overall process improvement. The program’s core objectives include:
Reduction of new product development time
Reduction of product delivery time
Reduction of waste and costs
Reduction of work-in-process inventory
Reduction of product variability
Increased customer satisfaction, retention and loyalty
The direct outcome of this training program is the development of a process improvement methodology that increases your company’s responsiveness and maximizes the entire value delivery system. Through aggressive identification and elimination of non-value added activities (waste), optimum value flow is achieved. Detailed analysis of product travel distances, set-up times, equipment downtime, scrap, rework and other non-productive items is conducted to identify key areas for improvement and waste elimination. The Lean Six Sigma process focuses on delivering value from a customer’s perspective through the entire value chain.
RIT’s CQAS Lean Six Sigma program provides access to a proven, statistically-based problem solving process that generates superior data driven solutions, productive yields, and dramatically improved bottom-line results.
Lean Six Sigma - What Is It?
Lean Six Sigma is a methodology for increasing organizational productivity and efficiency through a structured problem solving process called “DMAIC,” utilizing a defined set of tools. The focus is on improving organizational systems and work processes.
The “lean” dimension of Lean Six Sigma is about removing non-value added work (called “waste”) from processes to reduce costs and improve accuracy and efficiency. Wasting time, traveling long distances, and defects that require rework are all example of waste. Eliminating waste creates processes that need less effort, less space, less capital, and less time to make products and services at far less cost and with far fewer defects than those created by traditional business systems.
The “six sigma” dimension of Lean Six Sigma is about reducing variation and improving process accuracy through the use of statistical tools. Ideally, a six sigma process is 99.9997% defect free or produces only 3.4 or fewer defects per million opportunities, but the realistic goal of six sigma is to achieve an appropriate sigma level for key business processes. Lean Six Sigma treats lean and six sigma as complementary disciplines for achieving operational excellence.
Lean Six Sigma continues to evolve and grow in popularity, with 84% of Fortune companies and 38% of small businesses currently utilizing LSS or its tools. (Source: Department of Commerce). Companies that have embraced LSS recognize how crucial process efficiency is to their success. In a highly competitive environment, businesses understand that the best way to delight customers and grow profits is to commit to continuous improvement, with process excellence as a key measure of success.
Lean Six Sigma Isn't Just for Manufacturing
A popular misconception is that Lean Six Sigma is suited only to manufacturing or factory environments. This is a relic of the early days of lean manufacturing. Lean Six Sigma is a powerful methodology that applies to every process in every business in manufacturing and services, healthcare, government, education, and not-for-profit. Lean Six Sigma applies to all business functions whether in human resources, marketing, finance, engineering, R&D, operations, or elsewhere. Lean Six Sigma tools identify root causes, outline solution strategies, select from those strategies, and implement solutions.
Lean Six Sigma projects generally return a minimum of $50,000 but can easily return millions of dollars, depending on project scope. Very small projects may simply utilize a few tools to solve problems quickly. Large projects can be decomposed into smaller projects to deliver incremental benefits more quickly than a single large project. The best outcomes are achieved when Lean Six Sigma is embraced as a company-wide continuous improvement effort – every department can use the same LSS tools to achieve outstanding results.
We initially engaged RIT’s Center for Quality & Applied Statistics (CQAS) to conduct Lean Six Sigma Green Belt training followed by Black Belt training . The RIT team was an excellent resource for us and the LSS tools we learned significantly enhanced and accelerated our continuous improvement capabilities, so much so that we brought CQAS back again or Yellow Belt training for new associates and advanced Black Belt training for our existing Black Belts. More recently – with new associates, new products and expansion into a new plant – we are relying upon RIT again to train a new cohort of Green Belt candidates followed by Black Belt training. The LSS tools taught by RIT have been integral to our continuous improvement process. Tate Access Floors has a reputation as a world class manufacturer, and RIT’s CQAS has been a big contributor to our ability to sustain cost reductions, continue to improve quality, and ensure that we remain a world-class US manufacturer.
Senior Director of Operations
Baldwin Richardson Foods brfoods.com
At Baldwin Richardson Foods, we began our LSS training with RIT and over the course of 18 months, approximately 5% of our employee population completed the program. We are thrilled with the improvements we have been able to deliver throughout the organization and are committed to the continuation of the program. This investment has been very beneficial in enabling our people with the necessary tools to find ways to deliver sustainable value through process and program improvements.
RIT Human Resources Development Alumnus
I finished my bachelor degree in interior design in China and my first grad degree in Human Resources Development last year at RIT. With this background, applied statistics has been a challenge for me. However, I find new challenges motivating. Reading about CQAS and talking with the professors and coordinator makes me feel that this program will definitely help me with my future career. I am also impressed with the CQAS lab which creates a positive study environment for all students all the time. With excellent faculty and support, I believe everyone would enjoy their time in this program while preparing for their future.
RIT Saunders School of Business student
Lean Six Sigma has always been of interest of mine. I have had experience working for a lean manufacturing plant and wanted to continue my education in the subject to differentiate myself for future employment opportunities. The Lean Six Sigma training at RIT was an outstanding way for me to do just that. The instructors did an amazing job of getting students involved and creating activities to practice using Lean Six Sigma tools. The class not only introduced me to the Lean Six Sigma philosophy, but also reinforced the importance of what I already knew. It gave me the tools that I need to be a successful Lean Six Sigma practitioner. I can't wait to use my education to contribute to the effectivity and efficiency of an organization. I would recommend the course to anyone who wants to excel and become an innovator in their work.
Philip Gelsomino II
RIT Saunders School of Business
I took the course because I wanted to understand what Lean Six Sigma was all about. I thought it only applied to manufacturing companies but heard someone say that they utilized it in a service organization and saved that company hundreds of thousands of dollars. As a financial advisor to my clients I found that intriguing and wanted to learn more about how I might add value to my client’s businesses by applying the concepts of Lean Six Sigma. I’ve already implemented some basic flow charts and even a fish-bone exercise in one of my service.
During the course I was amazed at how well structured the Lean Six Sigma process is, yet the various tools that are available to help you identify and dissect a process can be used either in whole or part to fit the particular process being evaluated. By following this process it became quite evident what steps existed that didn’t add value to the customer. When I signed up for the course I had no idea what to expect. I was nervous that having no experience in Lean Six Sigma terminology or application would put me at a disadvantage. How wrong I was. The course not only taught me the terminology and various tools that are available and utilized in the process, but allowed me to apply what I learned each day in evaluating an existing process in my organization. Taking the Yellow-Belt course in Lean Six Sigma was amazing. Having no background whatsoever in Lean Six Sigma I learned very quickly that the concepts of Lean Six Sigma may be applied to any process in an organization, large or small; local or international.
Director-Corporate Operational Excellence
My company started down the LSS route about four years ago. My position at the very beginning was to develop a strategy for the company to drive performance excellence globally. The LSS Black Belt training through RIT has provided me the tools and understanding of the DMAIC process to not only develop the strategy, but has also given me the ability to lead project teams and work with other teams and team leaders to help them complete their projects. This training has been invaluable to me as we navigate through the strategy.
RIT MS Applied Statistics Student
I am extremely grateful for having the opportunity to spend my graduate experience at the John D. Hromi Center for Quality and Applied Statistics. This department consists of very knowledgeable professors who genuinely care for the success of their students. The staff at CQAS ensures that students will be well prepared for the future by stressing a thorough understanding of the curriculum. The MS Applied Statistics program has only broadened my interests, emphasizing the application of statistical methods to a variety of fields. Upon completion of this degree, I am confident that I will have the knowledge and tools to begin a very successful career.
I chose to pursue a graduate Advanced Certificate from CQAS after more than 20 years (’87 – IPKT) when I suddenly discovered an interest in applied statistics triggered by an extensive work training program. It made me think in ways that I hadn’t thought before, and I wanted to learn more. The department chair met with me directly to determine my interests, and helped me set up a plan of study to fit them. The certificate program’s shorter nature was just the right level of challenge and commitment for me. Taking courses online was a very attractive feature that let me study when I could, which my family has appreciated greatly. I’ve been able to leverage what I’ve learned here quickly and directly into my work.