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Service Leadership and Innovation Adv. Cert.

Linda Underhill, Department Chair and Graduate Program Director
(585) 475-7359, lmuism@rit.edu

Program overview

The advanced certificate in service leadership and innovation provides a curriculum that focuses on the elements of system design and future scenarios to develop strategy, and on organizing plans to achieve future aspirations. This certificate is appropriate for CEO and COO’s oriented to helping their organizations achieve sustainable growth capitalizing on their human potential as well as those interested in evolving into these roles within a human resource department.

Curriculum

Service leadership and innovation, advanced certificate, typical course sequence

Course Sem. Cr. Hrs.
First Year
SERQ-710 Service Design Fundamentals 3
SERQ-720 Service Scenarios and Strategy Development 3
SERQ-730 Project Management in the Service Sector 3
SERQ-735 Data Mining in the Service Sector 3
Total Semester Credit Hours 12

 

Admission requirements

To be considered for admission to the advanced certificate in service leadership and innovation, candidates must fulfill the following requirements:

  • Complete a graduate application.
  • Hold a baccalaureate degree (or equivalent) from an accredited university or college.
  • Submit official transcripts (in English) of all previously completed undergraduate and graduate course work.
  • Have a minimum cumulative GPA of 3.0 (or equivalent).
  • Submit a personal statement and writing sample.
  • Submit a current resume or curriculum vitae.
  • Submit two letters of recommendation from academic or professional sources.
  • International applicants whose native language is not English must submit scores from the TOEFL, IELTS, or PTE. A minimum TOEFL score of 88 (internet-based) is required. A minimum IELTS score of 6.5 is required. The English language test score requirement is waived for native speakers of English or for those submitting transcripts from degrees earned at American institutions.

Additional information

Gainful employment

Information regarding costs and the U.S. Department of Labor’s Standard Occupational Classification (SOC) code and occupational profiles for this program can be viewed at www.rit.edu/emcs/financialaid/gedt/2017-2018/service-leadership-and-innovation.html.




Effective fall 2013, RIT converted its academic calendar from quarters to semesters.
View this program's information from the retired quarter calendar

Quarter Curriculum - For Reference Only

Effective fall 2013, RIT converted its academic calendar from quarters to semesters. The following content has been made available as reference only. Currently matriculated students who began their academic programs in quarters should consult their academic adviser for guidance and course selection.
 

Program overview

The advanced certificate in service leadership and innovation offers service professionals cutting-edge skills, abilities, and applied service knowledge. The certificate will heighten the student’s capacity to function in today’s highly competitive and quickly evolving service environment.

Curriculum

The advanced certificate is made up of five courses that help students master the following concepts:

  • understand service performance system design and implementation parameters,
  • understand and use service value delivery system structures and processes,
  • comprehend the evolving strategic environment of service-sector businesses,
  • establish and use service-system elements/dimensions,
  • build service metrics from feedback processes,
  • understand and implement customer relationship management, and
  • construct innovative approaches to service and managing those changes.

Service leadership and innovation, advanced certificate, typical course sequence (quarters)

Course Qtr. Cr. Hrs.
First Year
0625-750 Elements of Service Management: A Systems Approach 4
0624-825 Strategic Process of Service Firms 4
0625-842 Customer Relationship Management 4
0625-844 Breakthrough Thinking 4
0625-849 Service Performance Metrics 4
Total Quarter Credit Hours 20

The certificate may be completed as a stand-alone credential, serve as an entry point for the MS program, or be used to fulfill the requirements for a professional concentration in RIT’s MS program in professional studies.

Admission requirements

The advanced certificate is open to qualified students who meet the requirements for graduate study. Certificate courses are introductory to graduate courses in each area and thus require no prerequisite course work. Qualified students may use individual courses or the certificate in other RIT graduate programs with the appropriate approvals.