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Service Analytics
Instructor Jennifer Matic
Course Number SERQ-723-01
Oct 23, 2017
7 weeks
6 Seats

Service Analytics is a specialization graduate course designed to build on the foundation of quantitative and qualitative skills necessary to ensure high levels of service quality efficiencies and effectiveness in service organizations. The class will synthesize both current metrics and analytics and develop new analytics associated with continuous improvement using a new set of Key Performance Indicators (KPI's) and will devise a service measurement scorecard utilizing and integrating best practices metrics analytics and other reporting methods used from many different industries and service sectors.

  • Price $1,035 per credit hour (2017-18 AY)
  • Credits

    3 credit hours

    This 7 week course requires students to spend approximately 19 hours a week on course work.

  • Enrollment Restrictions

    This course section is open to RIT Online students.

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