Team collaborating around a desk
Service Design and Implementation
Instructor Phillippa Thiuri
Course Number SERQ-787-01
May 14, 2020
6 weeks
19 Seats

Internally driven service businesses have been the norm for many years, at best, customer-compelled companies understand the value of co-creation and customer centricity. In this course, students research and select design theories and customer centric processes to construct a customer co-created service system/process. This future-oriented approach allows the learner to apply foundation principles of service design and innovation to invent strategies to resolve customer problems.

  • Credits

    3 credit hours

    This 6 week course requires students to spend approximately 23 hours a week on course work.

  • Enrollment Restrictions

    Enrollment restrictions are subject to change. Please contact us for assistance.

  • Related Programs
  • Request Information
    We’ll be in touch shortly.