Internally driven service businesses have been the norm for many years, at best, customer-compelled companies understand the value of co-creation and customer centricity. In this course, students research and select design theories and customer centric processes to construct a customer co-created service system/process. This future-oriented approach allows the learner to apply foundation principles of service design and innovation to invent strategies to resolve customer problems.
3 credit hours
This 6 week course requires students to spend approximately 23 hours a week on course work.
Enrollment restrictions are subject to change. Please contact us for assistance.
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