Two employees reviewing documents
Introduction to Quality

This course provides an introduction to the fundamental concepts of quality management. It includes an overview of the competitive environment the cost of poor quality and the history of quality; a systematic examination of the leading definitions of quality and models of quality management; and an exploration of the implication of quality management concepts for organizational structure and roles decision making and interpersonal relations.

This course is not being offered at this time. Please contact the concierge to find out more information.