A business owner talking with two customers
Customer Centricity

The Customer Centricity course allows the learner to manage within their organization interactions with valued customers across multiple channels, and provide options to maximize revenue, build foundations to increase customer experience/value and drive customer retention and commitment. The student will learn to identify strategies and implement beneficial relationships with customers by learning about service elements that are critical to consumers.

This course is not currently scheduled. Please contact the concierge to learn more.