Three coworkers collaborating
Assessment of Service Quality
3
Credits
Graduate
Level

In the public sector service satisfaction is a major contributor to the success or failure of public administration. To engage stakeholders, gain their trust and earn an appropriate appraisal of service quality requires strategies appropriate for dealing with the public sector as well as what is generally used to assess service quality. To enable better quality performance outcomes in the public sector, students will learn a dynamic quality system thinking and modeling strategy to establish a service system to maximize success, minimize failures and overall improve the quality of services provided to the public sector. The outcome of this course is enhance the learners ability to provide the highest level of stakeholders satisfaction possible for services rendered in the public sector.

This course is not being offered at this time. Please contact the concierge to find out more information.