Service and the design of service permeate every aspect of organizations today. The service leadership and innovation program provides graduates with the capability to transform their service organizations through the application of design management fundamentals to guide and grow their organizations. The program includes required core courses, a selection of electives and a comprehensive exam* at the end of the program.
*See "Completion Strategies" below for options for program completion
$1,191 per credit hour (2020-21)
33 credit hours required
A full-time student could finish the program in one year, three consecutive terms, and a part-time student could complete the program in up to 4 years.
- Research Methods (3 credits)
- Service Design Fundamentals (3 credits)
- Breakthrough Thinking, Creativity, and Innovation (3 credits)
- Service Scenario and Strategy Development (3 credits)
- Service Analytics (3 credits)
- Leading Innovation (3 credits)
- Elective Courses (9 credits)
- Comprehensive Exam, Thesis or Capstone (6 credits)
9 credit hours of Electives:
Electives (9 credits)
Completion strategies (6 credits):
- All students must complete a thesis, capstone project, or comprehensive exam as a culminating experience, which allows for the demonstration of competencies for theory and application material for the discipline. Students will be informed by the program adviser and/or program faculty as to which option is most appropriate based on career goals and objectives. In the program the default is to complete the comprehensive examination upon completion of required and elective course work. If a student seeks to complete a thesis or capstone project, this alternative option is possible if the faculty adviser and department chair agrees with the student in their ability to complete this strategy.
- Vice President Customer Experiences
- Chief Executive Officer
- Vice President of Operations
- Senior Strategist
- Vice President of Community Affairs
- Partners + Napier
- Cummins-Wagner Co.
- American Flatbread Franchise Company
- 95% of RIT graduates enter the workforce or continue to go on for further education
- RIT alums hail from more than 147 countries and work for more than 3,723 employers
- Upon graduation, you’ll become a member of the 121,000-strong RIT alumni community
- We build programs based on real-time employer demand
- The same faculty that teach on-campus, teach online
- RIT faculty have extensive experience in the classroom, in research, and in their professional fields
- We provide the same library services and resources, including a dedicated librarian, for online students
- Our career specialists provide advisement to help you plan, prepare for, and meet your career goals
- We provide enriched personalized academic advising
- You receive the same RIT credential as traditional on-campus graduates
Applications may be submitted any time during the year. For priority consideration, please submit all application materials a minimum of 6 weeks prior to your intended start date.
To be considered for admission to the master of science in service leadership and innovation program, candidates must complete the online application form and fulfill the following requirements:
- Hold a baccalaureate degree from an accredited institution
- Have a minimum undergraduate GPA of 3.0 or higher preferred
- Submit official transcripts (in English) of all previously completed undergraduate and graduate course work
- Submit a current resume, personal statement, and two letters of recommendation
- Submit a writing sample designated by the department.
- A test of English Language aptitude (TOEFL) is required of all applicants and course registrants whose native language is not English. The minimum TOEFL scores of 570 (paper-based) or 88 (internet-based) are required. Scores from the International English Language Testing System (IELTS) and Pearson Test of English (PTE-Academic) are accepted in place of the TOEFL exam. The minimum IELTS score is 6.5. The minimum PTE score is 62. Applicants are exempt from submitting the TOEFL, IELTS, or PTE-Academic exams if they have worked or studied in the U.S. for the last two years or they are from countries and attended universities whose native language is English. These countries include: American Samoa, Australia, Bahamas, Barbados, Belize, Bermuda, British West Indies, Canada, England, Guam, Ireland, Mauritius, New Zealand, Scotland, South Africa, Virgin Islands and Wales.
- Certain countries are subject to comprehensive embargoes under US Export Controls, which prohibit virtually ALL exports, imports and other transactions without a license or other US Government authorization. Learners from Syria, Sudan, North Korea, the Crimea region of the Ukraine, Iran and Cuba may not register for online courses at RIT. Nor may individuals on the United States Treasury Department’s list of Specially Designated Nationals or the United States Commerce Department’s table of Deny Orders. By registering for online courses at RIT, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
All required admission materials must be submitted and reviewed by faculty prior to the completion of 9 semester credit hours of graduate course work in the program.