Business communication is vital to professional success. This offering, part of the Soft Skills Professional Certificate program, will help you unlock the secrets to business success by understanding workplace culture. You’ll learn how to use language and nonverbal communication to convey shared meanings in face-to-face and remote professional relationships.
You will learn techniques to effectively and succinctly articulate your business ideas to a diverse range of audiences to ensure they understand even the most complex concepts. In this offering, there will be a strong focus on business writing, active listening, and communicating your ideas effectively to a particular target audience. We will discuss the impact of assumptions or bias that people may bring to workplace interactions. Learners will apply their knowledge by critiquing real-world business scenarios from the workplace.
Topics will also include:
- Best practices for written communication
- Conducting effective meetings
- Documentation and follow-up techniques
- Best practices for face-to-face, digital, and mediated communication
You will learn:
- How to critically evaluate your role in workplace interactions
- How to employ strategies for active listening
- How to ask questions that move conversations forward
- How to communicate ideas clearly and succinctly
- How to assess needs of clients and colleagues
- Best practices for face-to-face and remote communication
This offering may be audited free of charge. Learners also have the opportunity to earn a verified certificate of completion.
- Price $49 for verified track. No charge for audit.
Delivered on edX online learning platform (can be taken alone or as part of the Professional Certificate program)
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